At National Biotechnology Authority, I provide first- and second-line ICT support to more than 100 users and help keep Windows, Microsoft 365, networks, and business applications running reliably. I configured standardised Microsoft 365 setups across 50+ device deployments, contributing to an estimated 30% reduction in new-user onboarding time.
At Bindura University of Science Education, I provided frontline helpdesk support to staff and students and assisted with account administration, workstation deployments, and preventive maintenance. I also created and maintained SOPs and troubleshooting procedures to support consistent issue resolution and user self-support.

