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Karthy Andreya

@karthyandreya

IT support specialist at National Biotechnology Authority who configured 50+ devices and helped cut onboarding time by 30%.

Zimbabwe

Message

At National Biotechnology Authority, I provide first- and second-line ICT support to more than 100 users and help keep Windows, Microsoft 365, networks, and business applications running reliably. I configured standardised Microsoft 365 setups across 50+ device deployments, contributing to an estimated 30% reduction in new-user onboarding time.

At Bindura University of Science Education, I provided frontline helpdesk support to staff and students and assisted with account administration, workstation deployments, and preventive maintenance. I also created and maintained SOPs and troubleshooting procedures to support consistent issue resolution and user self-support.

Experience

Work history, roles, and key accomplishments

Current

Assistant IT Officer

Current

National Biotechnology Authority

Aug 2025 - Present (1 year 1 month)

Provide first-line and second-line ICT support to 100+ users, administer Active Directory, and maintain ICT infrastructure. Resolve 20+ helpdesk incidents weekly and support system implementations.

Windows Microsoft 365 Active Directory Network Troubleshooting Help Desk Support SLA Incident Management Security Software Patches Preventive Maintenance Asset Management Cyber Security Awareness

IT Support Intern

Bindura University of Science Education

Jul 2022 - Jul 2023 (1 year)

Provided frontline technical and helpdesk support to 150+ staff and students, resolving Windows, Microsoft Office, email, workstation, database, and network connectivity issues. Assisted with user account administration, workstation deployment, and preventive maintenance.