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Karthick Praveen

@karthickpraveen

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IT Support Lead Engineer with over six years of experience.

India

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What I'm looking for

I am seeking a progressive organization that values innovation and offers opportunities for career growth.

As an IT Support Lead Engineer with over six years of experience, I have honed my skills in providing client-focused IT support and resolving complex hardware and software issues efficiently. My journey has been marked by a commitment to excellence, where I have successfully managed IT infrastructure deployments and service desk operations in dynamic environments.

In my recent role as a Senior Tech Lead at The Powerbridge Systems Pvt Ltd, I led cross-functional teams to enhance operational efficiency and effectiveness. I played a pivotal role in establishing IT infrastructure from the ground up for a startup, ensuring seamless service delivery and incident management. My expertise in cloud infrastructure, IAM policies in AWS, and technical support has empowered organizations to achieve their business objectives while maintaining high standards of service.

Experience

Work history, roles, and key accomplishments

Technical Lead

Unplugged

Jul 2024 - Jul 2024 (0 months)

Led IT support initiatives, focusing on hardware and software issues while driving efficiency in a remote environment. Managed user accounts and provided escalation support for complex technical challenges.

IT Support

Senior Tech Lead

The Powerbridge Systems Pvt Ltd

Dec 2021 - Jul 2023 (1 year 7 months)

Oversaw technical support operations, managed incident management processes, and developed IT infrastructure for a startup. Established policies in AWS and maintained vendor relationships for effective service delivery.

Incident Management Vendor Management Process Improvement

Tech Lead

The Zigma Technologies India Pvt Ltd

Aug 2016 - Dec 2021 (5 years 4 months)

Provided technical support by troubleshooting hardware and software issues, configuring systems, and ensuring network connectivity. Supported various Microsoft Office products and maintained effective communication with users.

Technical Support Technical Troubleshooting Microsoft Office System Configuration

Education

Degrees, certifications, and relevant coursework

Kongu Engineering College

Bachelor's degree, Mechanical Engineering

2012 - 2016

Completed a Bachelor's degree in Mechanical Engineering, gaining knowledge in engineering principles, design, and analysis. Developed skills in problem-solving and technical support, which are applicable in IT environments.