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Karoline Favretto Brown

@karolinefavrettobrow

Entry-level IT support specialist transitioning into technology with CompTIA A+ foundations and strong customer troubleshooting skills.

United States
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What I'm looking for

I’m seeking my first entry-level opportunity in technology where I can contribute and grow—supporting users with troubleshooting, documentation, and secure, effective technology use while continuously advancing my IT skills.

I bring 7+ years of experience working directly with people, solving problems, and explaining complex information clearly—now transitioning into IT Support. I’m highly motivated, adaptable, and focused on starting in entry-level support roles while continuously advancing my skills.

In my Call Center Specialist role, I engaged 100+ daily customers, resolved inquiries and complaints, managed customer account actions, and documented issues in a ticketing system for timely follow-up. I also guided users through troubleshooting steps for common service and technical problems, escalating complex cases when needed.

Currently completing my Fundamentals of IT studies and preparing for the CompTIA A+ certification, I’m building foundational knowledge across hardware, software, networking, databases, cloud computing, and cybersecurity. I also have hands-on experience with AWS (including EC2 instances), basic network troubleshooting, and foundational data modeling with Python and Pandas, and I’m ready to support users and help organizations use technology effectively and securely.

Experience

Work history, roles, and key accomplishments

Spherion logoSP

Call Center Specialist

Jul 2023 - Aug 2024 (1 year 1 month)

-Engaged 100+ daily customers, providing support ,including payment method verification, ID checks, and data entry
-Executed credit/Debit payment
-Responded promptly and answered/ resolved customers inquires and complaints
-Investigated and resolved services issues and/or reservation problems
-Managed customer's database accounts, performed customer and processed reservations/ request
-Worked with

Absoute Shine Cleaning Company logoAC

Manager

Jun 2020 - Dec 2022 (2 years 6 months)

-Developed a strong brand image and message as a visionary brand builder.
-Utilized competitive intelligence to formulate effective marketing strategies.
-Spearheaded customer relationship management to ensure optimal satisfaction levels.
-Contributed to strategic planning for new media and communication channels.
-Introduced new communication channels such as websites and social networks.
-Levera

CB

Professional development

Career Break

Jan 2018 - Dec 2019 (1 year 11 months)

-Completed intensive English language training at Pace Academy and Internexus
-Developed strong communication skills in a professional and multicultural environment
-Gained confidence in speaking, writing, and understanding English at an advanced level
-Adapted to a new country, demonstrating resilience, independence, and cultural adaptability

Escola Estadual Santo Antônio logoEA

English Teacher

Jan 2017 - Dec 2017 (11 months)

-Effective communication: Ability to convey information clearly and engage students in meaningful discussions.
-Classroom management: Skill in maintaining discipline, organizing activities, and managing time effectively in the classroom.
-Composed comprehensive evaluations outlining students' academic progress.
-Recorded and transferred detailed assessments onto the digital system.
-Held parent-te

VS

Teacher - Classroom Support

Various Public Schools

Jan 2010 - Dec 2017 (7 years 11 months)

Provided classroom instruction with classroom management, assessments, and parent-teacher conferences while customizing teaching approaches to student needs. Supported students and resolved basic technical/system issues in classroom settings.

Various Public Schools – Mato Grosso, Brazil logoVB

Teacher | Classroom Instruction & Student Support

Jan 2010 - Dec 2017 (7 years 11 months)

-Classroom management: Skill in maintaining discipline, organizing activities, and managing time effectively in the classroom.
-Composed comprehensive evaluations outlining students' academic progress.
-Recorded and transferred detailed assessments onto the digital system.
-Held parent-teacher conferences to discuss students' academic progress and provide detailed reports on their educational perf

Escola Estadual Major Otavio Pitaluga logoEP

Administrative Technician

Jan 2014 - Dec 2014 (11 months)

-Executed diverse social and organizational responsibilities as a school administrative technician to
ensure smooth operations.
-Interacted with various stakeholders including directors, coordinators, teachers, students, and
community members.
-Facilitated seamless integration of different school sectors for a cohesive environment.
-Responsible for routine procedures under the Principal and/

Education

Degrees, certifications, and relevant coursework

UU

Utah Valley University

Information Technology , Computer Software Engineering

2024 - 2028

UG

Universidade Federal de Mato Grosso

Graduation, English Language and Literature

2007 - 2010

Tech stack

Software and tools used professionally

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