Karoline Favretto Brown
@karolinefavrettobrow
Entry-level IT support specialist transitioning into technology with CompTIA A+ foundations and strong customer troubleshooting skills.
What I'm looking for
I bring 7+ years of experience working directly with people, solving problems, and explaining complex information clearly—now transitioning into IT Support. I’m highly motivated, adaptable, and focused on starting in entry-level support roles while continuously advancing my skills.
In my Call Center Specialist role, I engaged 100+ daily customers, resolved inquiries and complaints, managed customer account actions, and documented issues in a ticketing system for timely follow-up. I also guided users through troubleshooting steps for common service and technical problems, escalating complex cases when needed.
Currently completing my Fundamentals of IT studies and preparing for the CompTIA A+ certification, I’m building foundational knowledge across hardware, software, networking, databases, cloud computing, and cybersecurity. I also have hands-on experience with AWS (including EC2 instances), basic network troubleshooting, and foundational data modeling with Python and Pandas, and I’m ready to support users and help organizations use technology effectively and securely.
Experience
Work history, roles, and key accomplishments
-Engaged 100+ daily customers, providing support ,including payment method verification, ID checks, and data entry
-Executed credit/Debit payment
-Responded promptly and answered/ resolved customers inquires and complaints
-Investigated and resolved services issues and/or reservation problems
-Managed customer's database accounts, performed customer and processed reservations/ request
-Worked with
-Developed a strong brand image and message as a visionary brand builder.
-Utilized competitive intelligence to formulate effective marketing strategies.
-Spearheaded customer relationship management to ensure optimal satisfaction levels.
-Contributed to strategic planning for new media and communication channels.
-Introduced new communication channels such as websites and social networks.
-Levera
Professional development
Career Break
Jan 2018 - Dec 2019 (1 year 11 months)
-Completed intensive English language training at Pace Academy and Internexus
-Developed strong communication skills in a professional and multicultural environment
-Gained confidence in speaking, writing, and understanding English at an advanced level
-Adapted to a new country, demonstrating resilience, independence, and cultural adaptability
-Effective communication: Ability to convey information clearly and engage students in meaningful discussions.
-Classroom management: Skill in maintaining discipline, organizing activities, and managing time effectively in the classroom.
-Composed comprehensive evaluations outlining students' academic progress.
-Recorded and transferred detailed assessments onto the digital system.
-Held parent-te
Teacher - Classroom Support
Various Public Schools
Jan 2010 - Dec 2017 (7 years 11 months)
Provided classroom instruction with classroom management, assessments, and parent-teacher conferences while customizing teaching approaches to student needs. Supported students and resolved basic technical/system issues in classroom settings.
Teacher | Classroom Instruction & Student Support
Jan 2010 - Dec 2017 (7 years 11 months)
-Classroom management: Skill in maintaining discipline, organizing activities, and managing time effectively in the classroom.
-Composed comprehensive evaluations outlining students' academic progress.
-Recorded and transferred detailed assessments onto the digital system.
-Held parent-teacher conferences to discuss students' academic progress and provide detailed reports on their educational perf
-Executed diverse social and organizational responsibilities as a school administrative technician to
ensure smooth operations.
-Interacted with various stakeholders including directors, coordinators, teachers, students, and
community members.
-Facilitated seamless integration of different school sectors for a cohesive environment.
-Responsible for routine procedures under the Principal and/
Education
Degrees, certifications, and relevant coursework
Utah Valley University
Information Technology , Computer Software Engineering
2024 - 2028
Universidade Federal de Mato Grosso
Graduation, English Language and Literature
2007 - 2010
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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