Open to opportunities

Karmela Escoto

@karmelaescoto

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Customer-focused operations analyst skilled in reporting, shipping, and e-commerce operations.

Philippines

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What I'm looking for

I am seeking an operations or e-commerce role where I can improve fulfillment accuracy, optimize processes, and deliver excellent customer outcomes within a collaborative team.

I am a customer-focused operations and reporting professional with experience managing merchant orders, shipping claims, inventory, and e-commerce listings across major marketplaces. I have led listing management, developed SOPs, produced clear operational reports, and collaborated with fulfillment teams to improve efficiency and accuracy.

My background spans senior analyst and managerial roles in e-commerce, retail pharmacy operations, aviation administration, financial advising, and marketing. I bring strong CRM and tooling experience, attention to detail, and a service-oriented approach to resolving issues, optimizing processes, and supporting cross-functional teams.

Experience

Work history, roles, and key accomplishments

Reports Analyst / Shipping

Medkismet Inc.

Jan 2023 - May 2024 (1 year 4 months)

Managed merchant customer orders, claims for delayed shipments, and end-to-end listing and inventory tasks, generating reports that improved fulfillment accuracy and operational efficiency.

Order Management Reporting Inventory Management Claims Handling Labeling SOP Development

Senior Analyst

Shopee Philippines Inc.

Aug 2021 - Sep 2022 (1 year 1 month)

Supported app operational activities for sellers and buyers by resolving customer inquiries across email, chat, and calls and performing data entry to sustain platform operations.

Customer Support Data Entry Process Adherence CRM Communication

Pharmacy Manager

Jo's Pharmahealthcare Plus

Sep 2020 - Jul 2021 (10 months)

Managed pharmacy staff and inventory, prepared prescriptions, trained employees, and addressed customer requests to ensure accurate dispensing and service quality.

Team Management Inventory Control Staff Training Customer Service Scheduling & Compliance

Operations & Admin Assistant

Subic Bay Business Aviation Center Corp.

Feb 2019 - Aug 2019 (6 months)

Handled immigration documentation, locator IDs, gate passes, office filing, and equipment inventory to support aviation operations and regulatory compliance.

Documentation Office Administration Inventory

Financial Advisor

Sun Life of Canada (Phils.) Inc.

Mar 2015 - Jan 2019 (3 years 10 months)

Conducted prospecting, client presentations, and financial planning advising on investments, insurance, debt management, and estate planning to meet client goals.

Sales Prospecting Financial Planning Cold Calling Estate Planning Relationship Management

Marketing Executive

Boracay Explorer

Nov 2015 - May 2016 (6 months)

Managed booking and marketing for day-trip tours, developed hotel partnerships, and facilitated tours and operations to drive bookings for the party boat.

Direct Marketing Partnership Development Tour Facilitation Customer Engagement Sales Multicultural Communication