Karmela Escoto
@karmelaescoto
Customer-focused operations analyst skilled in reporting, shipping, and e-commerce operations.
What I'm looking for
I am a customer-focused operations and reporting professional with experience managing merchant orders, shipping claims, inventory, and e-commerce listings across major marketplaces. I have led listing management, developed SOPs, produced clear operational reports, and collaborated with fulfillment teams to improve efficiency and accuracy.
My background spans senior analyst and managerial roles in e-commerce, retail pharmacy operations, aviation administration, financial advising, and marketing. I bring strong CRM and tooling experience, attention to detail, and a service-oriented approach to resolving issues, optimizing processes, and supporting cross-functional teams.
Experience
Work history, roles, and key accomplishments
Reports Analyst / Shipping
Medkismet Inc.
Jan 2023 - May 2024 (1 year 4 months)
Managed merchant customer orders, claims for delayed shipments, and end-to-end listing and inventory tasks, generating reports that improved fulfillment accuracy and operational efficiency.
Senior Analyst
Shopee Philippines Inc.
Aug 2021 - Sep 2022 (1 year 1 month)
Supported app operational activities for sellers and buyers by resolving customer inquiries across email, chat, and calls and performing data entry to sustain platform operations.
Pharmacy Manager
Jo's Pharmahealthcare Plus
Sep 2020 - Jul 2021 (10 months)
Managed pharmacy staff and inventory, prepared prescriptions, trained employees, and addressed customer requests to ensure accurate dispensing and service quality.
Operations & Admin Assistant
Subic Bay Business Aviation Center Corp.
Feb 2019 - Aug 2019 (6 months)
Handled immigration documentation, locator IDs, gate passes, office filing, and equipment inventory to support aviation operations and regulatory compliance.
Financial Advisor
Sun Life of Canada (Phils.) Inc.
Mar 2015 - Jan 2019 (3 years 10 months)
Conducted prospecting, client presentations, and financial planning advising on investments, insurance, debt management, and estate planning to meet client goals.
Marketing Executive
Boracay Explorer
Nov 2015 - May 2016 (6 months)
Managed booking and marketing for day-trip tours, developed hotel partnerships, and facilitated tours and operations to drive bookings for the party boat.
Education
Degrees, certifications, and relevant coursework
Columban College
Bachelor of Science in Business Administration, Financial Management
2017 - 2017
Completed coursework in a Bachelor of Science in Business Administration majoring in Financial Management in 2017.
Lyceum of the Subic Bay
Bachelor of Science in Business Administration, Financial Management
2010 - 2013
Pursued a Bachelor of Science in Business Administration majoring in Financial Management from 2010 to 2013.
Miriam College
Bachelor of Science in Business Administration, E-business
2009 - 2010
Studied toward a Bachelor of Science in Business Administration majoring in E-business during 2009–2010.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Social media
Job categories
Interested in hiring Karmela?
You can contact Karmela and 90k+ other talented remote workers on Himalayas.
Message KarmelaFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
