Open to opportunities

delisa scarlett

@delisascarlett

Message

Dedicated administrative assistant with strong organizational and planning skills.

Jamaica

Message

What I'm looking for

I am looking for a role that allows me to grow professionally while utilizing my skills to support team objectives.

I am an ambitious and hardworking administrative assistant with a strong commitment to excellence. With five years of experience in management, I have honed my organizational and planning skills, allowing me to effectively support my supervisors and contribute to team goals. I thrive in collaborative environments and am dedicated to completing tasks on time.

Throughout my career, I have taken on various roles at IBEX, starting as a Customer Service Agent and progressing to Team Lead. This journey has equipped me with valuable skills in customer service, quality analysis, and team leadership. I am eager to leverage my versatile skill set to help promote corporate missions and exceed team objectives.

Experience

Work history, roles, and key accomplishments

Current

Team Lead

Current

IBEX

Jun 2022 - Present (2 years 11 months)

Led a team of customer service agents, ensuring high standards of service delivery. Facilitated training and development sessions to enhance team performance.

Leadership Team Management Training Customer Service Microsoft Office

Quality Analyst

IBEX

Apr 2021 - Jun 2022 (1 year 2 months)

Conducted quality assessments on customer interactions to ensure service excellence. Analyzed performance metrics and provided feedback to improve team efficiency.

Performance Metrics Feedback Microsoft Office Team Collaboration

Sales Agent

Fusion

Jul 2019 - Oct 2019 (3 months)

Engaged with customers to promote and sell products, achieving sales targets through effective communication and relationship-building.

Sales Customer Engagement Communication Relationship Building Microsoft Office

Customer Service Agent

IBEX

Nov 2018 - May 2019 (6 months)

Provided exceptional customer service by addressing inquiries and resolving issues efficiently. Developed strong communication skills and the ability to multi-task in a fast-paced environment.

Customer Service Communication Problem Solving Microsoft Office

Education

Degrees, certifications, and relevant coursework

Kingsway High School

High School Diploma, General Education

2011 - 2016

Activities and societies: Served as a sub prefect and prefect, recognized for outstanding performance in academics.

Completed secondary education with a focus on various subjects including English, Food and Nutrition, Biology, and Information Technology. Actively participated in school leadership as a prefect and received recognition as an Honor Roll student.