Karlo Alberto
@karloalberto
Experienced aviation and security professional focused on customer service and team leadership.
What I'm looking for
I am an aviation and security professional with experience as Ground Staff/TSA Interviewer and Team Leader, committed to maintaining confidentiality and ensuring smooth passenger processing. I have worked with HighCommand Aviation Security Services and Philippine Airlines-related roles, handling passport and visa checks and candidate profiling.
I bring leadership, teamwork, and strong communication skills demonstrated in roles such as POGO Team Leader and Customer Service Agent, with additional experience in sales and operations for carriers like Gulf Air and Falcon Cargo. I emphasize time management, critical thinking, and computer literacy to support operational goals.
I am seeking opportunities where I can grow professionally while contributing my versatile skill set to exceed team objectives and support organizational missions.
Experience
Work history, roles, and key accomplishments
POGO Team Leader
AEGroup
Jan 2021 - Dec 2022 (1 year 11 months)
Led a POGO team overseeing operations and performance, coordinating staff and improving team productivity through coaching and process management.
Ground Staff/TSA Interviewer
HighCommand Aviation Security Services Corporation
Jan 2019 - Dec 2021 (2 years 11 months)
Profiled passengers and maintained confidentiality and control of candidate records and travel documents, checking passports and visas to ensure compliance prior to flights and improving processing accuracy.
Ground Staff/TSA Interviewer
Philippine Airlines
Jan 2018 - Dec 2018 (11 months)
Checked clients' passports, visas and travel documents and conducted TSA interviews to ensure compliance with destination requirements and secure boarding procedures.
Sales Agent
UMAC Forwarders Inc.
Jan 2018 - Dec 2018 (11 months)
Served as general sales agent for Gulf Air and Falcon Cargo, driving cargo and passenger sales and managing client relationships to support revenue targets.
Trainee Customer Service Agent
HighCommand Aviation Security Services Corporation
Jan 2015 - Dec 2018 (3 years 11 months)
Trained as a customer service agent handling passenger inquiries and support tasks while developing frontline service and security screening skills.
Education
Degrees, certifications, and relevant coursework
Alternative Learning System
Alternative Learning System (ALS), Alternative Education
2021 - 2022
Participated in the Alternative Learning System program to supplement formal education and vocational competencies.
College of Asia
Diploma of Science in Tourism, Tourism
2014 - 2015
Activities and societies: Ground staff/TSA-related training and airline operations exposure
Completed a Diploma of Science in Tourism with coursework and practical training related to airline and travel operations.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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