Karlo Alberto

Led a POGO team overseeing operations and performance, coordinating staff and improving team productivity through coaching and process management.

Profiled passengers and maintained confidentiality and control of candidate records and travel documents, checking passports and visas to ensure compliance prior to flights and improving processing accuracy.

Checked clients' passports, visas and travel documents and conducted TSA interviews to ensure compliance with destination requirements and secure boarding procedures.

Served as general sales agent for Gulf Air and Falcon Cargo, driving cargo and passenger sales and managing client relationships to support revenue targets.

Trained as a customer service agent handling passenger inquiries and support tasks while developing frontline service and security screening skills.

Participated in the Alternative Learning System program to supplement formal education and vocational competencies.

Activities and societies: Ground staff/TSA-related training and airline operations exposure

Completed a Diploma of Science in Tourism with coursework and practical training related to airline and travel operations.