Johaina Ampaso

I am a dedicated guest service professional with seven years of experience supporting domestic and international flight operations, primarily with Philippines AirAsia and Transnational Support Services. I consistently deliver smooth check-ins, boarding procedures, passenger assistance, and baggage handling while maintaining a zero NTL record.

I excel under pressure, managing flight delays, cancellations, wheelchair assistance, document verification, and coordination with ramp, cabin crew, and airport authorities to ensure on-time performance and operational safety. I have performed team leader tasks, trained other passenger service agents, and handled special flights, charter operations, and cargo support.

I hold a BS in Airline Management and have completed mandatory aviation trainings including ERP, SMS, DG awareness, AVSEC, APIS procedures, first aid, and customer service systems like Altea, GoNow and Skyspeed. I bring reliability, strong communication, and a service-first attitude to every role.