LULuzette User
@luzetteuser
Detail-oriented customer service professional with strong clerical and communication skills.
PhilippinesWhat I'm looking for
I am a bachelor’s degree graduate in Biology with hands-on customer service experience across hospitality, airport ground handling, and healthcare call centers. I deliver clear communication, friendly client interactions, and accurate clerical support in fast-paced environments.
At Tightrope Coffee I developed service skills, drink preparation, and latte art; at 1AVIATION GroundhandlingCorp. I assisted passengers, handled check-in and safety promotion; and at Wipro Limited I managed inbound healthcare calls, billing and enrollment inquiries, medical claims assistance, and HIPAA-compliant member support.
I am highly motivated to expand my skills, provide exceptional customer service, and contribute reliable administrative support while maintaining professionalism, adaptability, and a strong work ethic.
Experience
Work history, roles, and key accomplishments
WLHandled inbound healthcare calls regarding Molina insurance billing, enrollment, claims, PCP changes, prescription inquiries, and benefits, maintaining HIPAA-compliant member support and resolving billing/payment issues.
Customer Service Agent
1Aviation GroundhandlingCorp
Jan 2024 - Sep 2024 (8 months)
Checked in passengers and provided terminal assistance, promoted airport safety, responded to passenger inquiries, assisted unaccompanied minors, and handled cashiering duties to ensure smooth ground operations.
Barista
Tightrope Coffee
Feb 2023 - Jul 2023 (5 months)
Served customers and prepared coffee beverages using precise measurements; learned filter coffee preparation and latte art techniques while maintaining service speed and accuracy.
Education
Degrees, certifications, and relevant coursework
UCUniversity of San Carlos
Bachelor of Science in Biology, Biology
2019 -
Attended university-level studies beginning in 2019; pursued coursework related to STEM and biological sciences.
VCVelez College
Senior High School Graduate, STEM
Completed Senior High School (STEM strand) at Velez College, graduating in 2023 with focus on science, technology, engineering, and mathematics.
Availability
Location
PhilippinesAuthorized to work in
Job categories
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