Karissa Billingsley

Answered inbound tech support and customer service calls, helping customers with billing questions, plan/loyalty offers, and equipment order processing. Troubleshot devices and network issues, submitted support tickets, negotiated credits, and updated customer accounts at request.

Supported inbound calls for billing questions, plan and rewards details, and equipment order processing, including cancellations and credits. Troubleshot devices, internet, and network problems, submitted network/app website tickets, and handled porting/activation between carriers while updating customer accounts.

Managed store cash operations by verifying safe and deposit counts, completing cash drawer audits, and reconciling shortages/overages and line-item voids. Resolved customer complaints, maintained store readiness through cleaning and stocking, and completed inventory cycle counts.

Answered inbound calls, accepted messages, and relayed information to multiple clients. Provided accurate responses using call scripts and built effective relationships with call center departments through clear communication.

Managed receptionist duties by answering multi-line phones, screening inquiries, and directing visitors and callers appropriately. Filed freshman information, assisted with faxing documents to parents, and maintained calendars and reminders for upcoming meetings and events.

Processed customer orders via telephone and served as an active team lead for 50+ customer service representatives. Handled inbound calls using call scripts, cross-trained teammates, and provided accurate customer information when needed.

Certified in Medical Billing and Coding by the National Health Association on March 27, 2024.

Studied Medical Administrative Assistant at Kee Business College from 2006 to 2007.

Completed a Telecommunications program at Midland Technical College from 1999 to 2002.

Completed a college prep course at Central Hower High from 1991 to 1992.

Studied Medical Assistant coursework at ETI Technical Institute in 1998.

Studied Medical Billing and Coding at Penn Foster College from 2019 to 2023.

Completed coursework in CPA Accounting at Strayer University from 2010 to 2013.

Completed CPA Accounting studies at Walsh University, with a minor in Computer Science, from 1996 to 1997.