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Karina Ignatovica

@karinaignatovica

Customer service and bookings professional with café management experience, skilled in scheduling and resolving customer issues.

United Kingdom

Message

What I'm looking for

After a career break dedicated to raising my child, I’m eager to return to work in an administrative or interpreter role and apply my skills to a new challenge.

At Creams Café, I supervised a team of up to 15 staff, managed rotas and daily operations, and handled bookings and seating arrangements. I also resolved customer complaints and received positive feedback for service quality.

My experience includes managing restaurant reservations, answering telephone enquiries, and maintaining accurate booking records. After a career break dedicated to raising my child, I’m eager to return to work and bring my customer service, scheduling, and administrative skills to a new challenge.

Experience

Work history, roles, and key accomplishments

Manager / Shop Assistant

Creams Café

Jan 2021 - Dec 2022 (1 year 11 months)

Supervised a team of up to 15 staff members, managed daily operations, and handled customer complaints to improve satisfaction. Contributed to meeting and exceeding café targets.

Team Leadership Staff Supervision Corporate Trainer Inventory Management Stock Ordering Till Reconciliation Customer Service Complaint Handling Food Safety Health and Safety Microsoft Office

Bookings Administrator

Restaurant

Jan 2020 - Dec 2020 (11 months)

Managed the booking diary and reservations, scheduled customer arrivals, and handled telephone enquiries. Maintained accurate records and communicated reservation information to the team.

Diary Management Reservations Customer Service Phone Handling Data Entry Attention To Detail Communication Skills

Barista

Costa Coffee

Jun 2019 - Dec 2019 (6 months)

Prepared drinks and served customers in a busy, fast-paced environment. Ensured cleanliness and organisation of the work area, receiving positive feedback for efficiency and customer service.

Customer Service Beverage Preparation Cash Handling Cleaning Multitasking Efficiency

Shop Assistant / Cashier

Small Clothing Store

Jan 2018 - May 2019 (1 year 4 months)

Assisted customers with purchases, operated the cash register, and reconciled daily sales. Conducted stock checks, supported promotions, and maintained store presentation.

Customer Service Cash Handling Sales Stock Management Merchandising Store Presentation Relationship Building