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@karimidayana
Customer-focused compliance and quality assurance professional with strong results.
I am a dynamic, detail-oriented compliance and customer service professional with over three years managing customer relationships and quality systems for large-scale horticultural operations. I have supported QMS implementation aligned to ISO 9001 and ISO 14001, led internal audit support, facilitated training, and contributed to system improvements that enhanced order accuracy and client satisfaction.
Recognized as Employee of the Year (2025) for outstanding performance and teamwork, I bring strong stakeholder communication, risk assessment, and administrative coordination skills. I prioritize regulatory adherence, proactive problem-solving, and clear cross-functional collaboration to maintain operational efficiency and resolve customer issues promptly.
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Work history, roles, and key accomplishments
Dümmen Orange
Jan 2023 - Present (2 years 10 months)
Manage key customer accounts and order processing for large-scale horticultural operations, improving order accuracy and client satisfaction; recognized as Employee of the Year (2025) for service excellence and teamwork.
Dümmen Orange
Apr 2022 - Dec 2022 (8 months)
Supported implementation and maintenance of QMS aligned to ISO standards, assisted internal audits and corrective actions, and conducted hazard and risk assessments to ensure EHS and regulatory compliance.
Degrees, certifications, and relevant coursework
Bachelor of Science, Environmental Science
2017 - 2021
Grade: Second Class Upper Division
Completed a Bachelor of Science in Environmental Science with Second Class Upper Division, focusing on environmental management and sustainability practices.
Kenya Certificate of Secondary Education, Secondary Education
2013 - 2016
Grade: B+
Completed the Kenya Certificate of Secondary Education with a final grade of B+.
Software and tools used professionally
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