Patrick Langat

I'm a dynamic Customer Support and Quality Assurance professional with over 6 years of experience delivering exceptional service and maintaining rigorous quality standards.

I manage complex customer interactions across email, phone, chat and conference calls, work directly with top-tier customers on compliance requests, and engage unresponsive suppliers via outbound outreach and education.

I validate and ensure quality assurance for compliance data, track NPS and complaints, and analyze performance data to identify trends and recommend process and tool improvements that raise service quality.

I collaborate with cross-functional teams, contribute to ongoing quality improvement projects, and coach or train colleagues to improve outcomes; I seek to continue driving customer satisfaction and operational excellence.