Evalyne Gomba

Developed and implemented QA processes to maintain high customer service standards. Led a team to monitor and evaluate agent performance, providing coaching and feedback. Analyzed call recordings and customer interactions to identify improvement opportunities.

Handled incoming customer calls and provided product information. Managed customer inquiries via emails and social media platforms. Assisted in resolving customer issues and improving overall service quality.

Responded to customer calls and emails, offering product assistance. Prepared customer reports and participated in staff training.

Assisted customers with product information and managed order bookings. Coordinated daily dispatch of goods and handled incoming customer inquiries.

Managed daily office operations, including handling guest interactions, data entry, and petty cash. Coordinated company resources and maintained staff amenities.

Trained customer care representatives and provided performance feedback. Managed call center operations and handled escalated customer issues.

Organized office operations, handled reservations, and managed front desk activities. Controlled office supplies and managed petty cash.

Activities and societies: Studied travel consultancy and the Galileo Booking System.

Completed a Diploma in Travel & Tourism, focusing on travel consultancy and customer service skills.

Grade: C Plain

Achieved the Kenya Certificate of Secondary Education (KCSE) with a grade of C Plain, providing a foundation for further education.

Completed a certificate program in Microsoft Office and Publisher, enhancing computer skills for administrative tasks.