Karima Celeste
@karimaceleste
Customer Service Representative with 10+ years of bilingual, phone-and-in-person support.
United StatesWhat I'm looking for
I am a former Recreation Leader / Customer Service Representative with over 10 years of experience providing seamless customer service both in person and over the phone. I bring exceptional customer service, program and service outreach, and cash handling experience, and I resolve conflicts with customers while staying organized and deadline-focused.
I’m fluent in both reading and writing English and Spanish, and I work confidently with modern technology—including email, the internet, and Microsoft Office (including Outlook). I’m a quick learner who can adapt well to change, multitask, and provide step-by-step support to help customers move through applications and understand available options.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Maximus Federal
Jan 2018 - Mar 2019 (1 year 2 months)
Answered multiple inbound calls and provided solutions to customers with issues. Assisted customers with step-by-step application processes and informed them about available healthcare plans.
Provided exceptional customer service both in person and over the phone, including program and service outreach and cash handling. Used Microsoft Office, the internet, and Outlook email while resolving customer conflicts and managing multiple priorities.
Education
Degrees, certifications, and relevant coursework
Washington High School
High School Diploma
Earned a High School Diploma from Washington High School in May 2009.
Availability
Location
United StatesAuthorized to work in
Job categories
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