Karen Joubert
@karenjoubert
Customer service specialist driving satisfaction, sales coordination, and operational accuracy.
South AfricaWhat I'm looking for
I am a highly detail-oriented and self-motivated customer service specialist with extensive experience managing client communication, sales coordination, and rental administration. I deliver clear verbal and written English communication and routinely liaise with international clients.
As a self-employed Sales & Customer Service Specialist, I provided remote consultations, managed inquiries by phone and email, and ran outreach and upselling campaigns that boosted customer engagement by 25%.
In my role as Manager: Admin & Customer Service Operations, I oversaw day-to-day service operations, managed bookings and order coordination, trained and supervised 6+ staff members, and maintained accurate CRM records to improve satisfaction scores.
I am adaptable, computer literate with MS Office and CRM systems, and committed to working autonomously in fast-paced environments to maintain accuracy, build positive client relationships, and deliver process-driven support.
Experience
Work history, roles, and key accomplishments
Sales & Customer Service Specialist
Self-Employed
Jan 2024 - Apr 2025 (1 year 3 months)
Provided remote customer consultations and managed rental and product inquiries via phone and email, conducting outreach and upselling campaigns that boosted customer engagement by 25%. Improved customer satisfaction and repeat business through clear communication and follow-up.
Manager: Admin & Customer Service
Fun4PartyAnimals
Jan 2015 - Nov 2023 (8 years 10 months)
Oversaw day-to-day customer service operations, managed rental bookings and order coordination, and trained/supervised 6+ staff to improve customer satisfaction and ensure smooth client experiences.
Call Centre Representative
Quest Staffing Solutions
Jan 2007 - Jan 2008 (1 year)
Handled high call volumes and resolved escalated calls, consistently exceeding daily call targets (averaging 120+ calls per shift) while maintaining accurate client records for efficient follow-up.
Call Centre Representative
Quest Staffing Solutions
Jan 2002 - Oct 2002 (9 months)
Delivered inbound and outbound support, resolved 95% of customer queries on first contact, and maintained professionalism under high-pressure conditions.
Education
Degrees, certifications, and relevant coursework
ISIMM Graduate School
Higher Certificate, Supply Chain Management
Enrolled in a Higher Certificate in Supply Chain Management program at IMM Graduate School.
DEDamelin Port Elizabeth
Higher Certificate, Supply Chain Management
Enrolled in a Higher Certificate in Supply Chain Management program at Damelin Port Elizabeth.
Wonderboom High
Matric, General Secondary Education
Completed Matric (secondary school qualification) at Wonderboom High in Pretoria.
Beginner Excel Course
Certificate, Microsoft Excel
Completed a beginner-level Excel course covering basic data entry, reports, and introductory functions.
Availability
Location
South AfricaAuthorized to work in
Job categories
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