Karen Ceballos

I am a high-performing Quality Assurance and Customer Service professional with experience in technical troubleshooting, healthcare administration, and high-volume retail. I consistently ensure meticulous account accuracy, handle sensitive financial and medical data with integrity, and meet regulatory and operational standards in fast-paced environments.

At United Radio I executed rigorous QA testing on consumer hardware, logged defects with precision, and identified recurring issues to improve repair workflows. My background as a dental assistant and retail associate sharpened my client-relations, billing coordination, and payment-processing skills, enabling me to deliver empathetic, solutions-based support both remotely and in-office.