Open to opportunities

Tatiana Small

@tatianasmall

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Entry-level Quality Assurance candidate skilled in manual testing and documentation.

United States

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What I'm looking for

I’m looking for an entry-level QA role where I can apply manual testing, clear documentation, and attention to detail within a collaborative team focused on reliable software delivery.

I am an entry-level Quality Assurance professional with hands-on manual testing experience and a strong attention to detail. I have conducted manual testing on live websites, created and executed test cases, and logged defects with clear reproduction steps.

My background includes accurate data entry, record maintenance, and verification of content, links, and page behavior across common user actions. I document bugs with expected and actual results and assign severity and priority to reflect user impact.

Prior roles in retail and school administrative support developed my customer service, organization, and teamwork skills. I have experience preparing charts, reports, and visual documentation and following established procedures and checklists to support day-to-day operations.

I seek to contribute reliable testing, clear documentation, and diligent verification to a team focused on delivering high-quality, user-facing software.

Experience

Work history, roles, and key accomplishments

Guest Experience Specialist

Petco

Nov 2024 - Jul 2025 (8 months)

Handled customer transactions and returns accurately, reported pricing/product issues to supervisors, and maintained organized sales floor and backroom areas to improve operational efficiency.

Customer Service Cash Handling Inventory Management Merchandising Communication Store Operations

Style Consultant

Target

Mar 2022 - Jul 2023 (1 year 4 months)

Supported guests on the sales floor and in fitting rooms, verified merchandise placement and pricing accuracy, and maintained organized backroom and visual displays to support inventory flow.

Customer Service Merchandising Visual Merchandising Communication

Cashier / Customer Service Rep

HomeGoods

Sep 2019 - Oct 2020 (1 year 1 month)

Processed customer transactions accurately, managed pricing updates and markdowns, audited merchandise for discrepancies, and organized displays to maintain pricing and presentation consistency.

Point of Sale Markdown Management Merchandising Customer Support Record keeping

Counselor's Assistant

Midwood High School

Sep 2017 - Jun 2019 (1 year 9 months)

Maintained and verified student and administrative records, created charts and visual materials, and supported daily operations through accurate data entry and distribution of materials.

Data Entry Documentation Microsoft Word Microsoft Excel Reporting Communication

Counselor's Assistant

Abraham Lincoln High School

Sep 2016 - Jun 2017 (9 months)

Entered and maintained student and administrative data with emphasis on accuracy, prepared charts and materials for staff use, and followed procedures to support smooth daily operations.

Data Entry Record keeping Documentation Organization Microsoft Office Communication

Education

Degrees, certifications, and relevant coursework

Abraham Lincoln High School

High School Diploma, General High School Education

Activities and societies: Counselor’s assistant duties, data entry, record organization

Attended Abraham Lincoln High School and performed counselor’s assistant duties supporting student record management and administrative tasks.

Midwood High School

High School Diploma, General High School Education

2017 - 2019

Activities and societies: Counselor’s assistant, curricular research program participation, tutoring

Graduated Midwood High School in 2019 while supporting school operations through counselor’s assistant responsibilities and curricular research participation.