Open to opportunities

Kardinal Rogers

@kardinalrogers

Message

Technical support specialist skilled in hardware repair, software troubleshooting, and foundational cybersecurity.

Nigeria

Message

What I'm looking for

I seek hands-on technical support roles where I can diagnose and repair devices, apply cybersecurity best practices, and deliver empathetic customer support while continuing to learn and grow.

I am a dedicated technical support specialist with hands-on experience diagnosing and repairing hardware and software issues for computers and mobile devices. I provide both on-site and remote support, resolving problems from component failures to malware and ransomware recovery.

I have strengthened my technical foundation with courses in Artificial Intelligence and Intro to Cybersecurity, and I apply secure configuration and threat-awareness principles in my work. I combine practical troubleshooting with clear, patient customer communication to build repeat client relationships.

I am a quick learner who stays current through self-directed study and tech communities, and I am committed to delivering reliable, user-friendly technical solutions that improve device longevity and data safety.

Experience

Work history, roles, and key accomplishments

Current

Freelance Technical Support

Current

Self-Employed

Jan 2020 - Present (6 years)

Provided on-site and remote hardware and software support for clients, diagnosing and repairing devices, resolving malware and ransomware issues, and advising on device maintenance to improve longevity and security.

Windows MacOS Android iOS Remote Support Customer Service

Retail Electronics Associate

Blessed Joe Communications

Jan 2018 - Dec 2020 (2 years 11 months)

Assisted customers with product selection and basic technical troubleshooting for phones, tablets, and accessories, managed returns and exchanges, and communicated technical features in accessible terms.

Customer Service Retail Support Troubleshooting Technical Communication