Open to opportunities

Kara Mondy

@karamondy

Message

Referral Specialist improving member experience through service, clarity, and problem-solving.

United States

Message

What I'm looking for

I’m looking for a role where I can use my referral/member engagement and customer support experience to help people quickly and clearly—especially in a high-volume, service-focused environment with room to grow.

I’m a Referral Specialist with over 11 years of experience in member engagement, disaster response, and postal delivery services. I’m known for exceptional problem-solving, meticulous attention to detail, and strengthening customer service through effective communication and follow-through.

In my roles with Signify Health and Support Services Group-FEMA, I handled high-volume inbound and outbound calls, assisted with account issues, rescheduling, and callbacks, and supported coordination to improve service utilization. I also bring hands-on operational experience from the United States Postal Service, where I delivered and tracked packages accurately while improving delivery times through route management.

Experience

Work history, roles, and key accomplishments

Current

Member Engagement Coordinator

Current

Signify Health

Jan 2023 - Present (3 years 5 months)

Handled 400 daily inbound and outbound calls to inform members about annual in-home health assessments and resolve account issues through rescheduling and callbacks. Coordinated communication between members and health insurance providers to improve service utilization and member satisfaction.

Inbound Calls Member Engagement Customer Service Sales Strategy Communication Data Entry

Disaster Helpline Agent

Support Services Group-FEMA

Jan 2020 - Jan 2023 (3 years)

Provided support to disaster victims via calls, delivering critical resources and assistance. Managed data entry and email follow-ups, researched complex issues, and coordinated with departments to improve response efficiency and customer satisfaction.

Customer Service Data Entry

Assistant Rural Carrier

United States Postal Service

Sep 2017 - Aug 2020 (2 years 11 months)

Delivered Amazon packages along an assigned route, ensuring timely and accurate delivery to each address. Scanned and tracked packages, optimized route delivery, and collaborated with team members to resolve issues and improve customer satisfaction.

Route Management Accuracy And Efficiency Customer Service Team Collaboration Logistics Operations

Secretary/Receptionist

Witness Security

Feb 2015 - Jan 2017 (1 year 11 months)

Managed customer data entry and appointment scheduling across multiple systems, ensuring accuracy and improving organizational efficiency. Handled billing and filing and made outreach calls to acquire new clients and support business growth.

Appointment Scheduling Data Entry Client Acquisition Administrative Coordination Attention To Detail

Front Desk Receptionist

Hampton Inn by Hilton

Jan 2013 - Jan 2015 (2 years)

Handled front desk operations by answering calls, checking guests in/out, managing key cards, and supporting guest needs. Resolved guest issues promptly and supported breakfast area operations to maintain a smooth guest experience.

Guest Check In And Check Out Phone And Reception Front Desk Operations Customer Service Customer Satisfaction