Karabo Assegai

At Universal Healthcare, I resolve medical aid member queries, maintain accurate CRM records, and achieved a 99% first-call resolution rate.

I've managed corporate travel bookings for public-sector departments at Afrikan Native Travel, preparing quotations and financial reports, coordinating suppliers, supporting tender submissions, and meeting monthly sales targets. I also trained interns on travel agency systems and hosted travel information workshops.

At Central University of Technology, I supported Tourism and Hospitality Financial Management students through interactive learning, assessments, revision, and weekly feedback. I also created student wellness programmes, recorded project data, and facilitated health-awareness campaigns.

I'm currently completing a QCTO-accredited NQF 5 Project Management qualification, supported by Agile and Scrum certification. I bring practical strengths in stakeholder management, reporting, documentation, project coordination, customer service, and continuous improvement.