Kapil Vaswani
@kapilvaswani
Scrum Master and SAFe RTE with 18+ years leading Agile teams across Insurance and BFSI transformation programmes in the UK, US, and India.
IndiaWhat I'm looking for
Scrum Master and SAFe Release Train Engineer with 18+ years leading Agile teams across Insurance and BFSI transformation programmes in the UK, US, and India. Hands-on in facilitating Scrum ceremonies, coaching teams and Product Owners, removing impediments, and keeping teams on track against sprint and PI commitments, backed by Project Management disciplines - RAID/risk tracking, SLA management, and stakeholder reporting - for distributed Agile Release Trains of 80+. Currently serving as Scrum Master and Project Manager on a GenAI-led digital transformation engagement spanning business, underwriting, claims, and engineering.
Across Life and Health and General Insurance, I’ve delivered measurable efficiency gains (including a 21% efficiency gain on claims operations) and built portfolio-level governance for delivery control. Currently, I’m driving GenAI-enabled policy, claims, and customer servicing solutions—while leading as RTE and managing a 20-member GenAI delivery squad through Service Readiness and Go-Live.
Experience
Work history, roles, and key accomplishments
Provided cross-functional leadership and program governance for UK insurance clients, driving GenAI-enabled solutions across policy, claims, and customer servicing platforms. Served as Release Train Engineer (RTE) for a distributed team of 80+ and directly managed a 20-member GenAI delivery squad to deliver RFP automation and compliance review use cases to go-live.
Owned end-to-end predictive planning and execution for a high-complexity UK general insurance transformation programme. Led steering committee governance and stakeholder alignment, and improved resource optimization and SLA discipline.
Led transition from waterfall to SAFe for insurance delivery teams and applied agile estimation techniques to improve sprint predictability and velocity. Facilitated PI planning and sprint ceremonies, tracked burndown/burnup and sprint predictability metrics, and coached product owners to improve requirement quality.
Managed life and health insurance claims operations for a US annuities client, leading 80+ team members with zero SLA breaches. Led customer journey mapping initiatives to reduce friction points and improve customer outcomes.
Executive
ICICI Prudential
Supported sales and policy operations across the end-to-end policy lifecycle.
Associate Manager
Apollo Munich Health Insurance
Led policy servicing operations, improving turnaround times for issuance, renewals, and endorsements.
Branch Operations Executive
Aviva Life Insurance
Managed branch operations and compliance controls, enhancing customer experience.
State Customer Service Manager
CholaMandalam MS General Insurance
Directed state-wide customer service operations and improved KPIs and turnaround times.
Manager - Motor Underwriting
Magma HDI General Insurance
Managed a motor underwriting portfolio, improving risk accuracy and pricing strategy.
Education
Degrees, certifications, and relevant coursework
ICFAI University
Master of Business Administration, Business Administration
Completed an MBA at ICFAI University in India.
Gujarat University
Bachelor of Business Administration, Business Administration
Completed a BBA at Gujarat University in India.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Social media
Job categories
Skills
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