Avinash Rana

Leading Agile delivery for FICO's next-generation fraud-management platform as RTE and Scrum Master for six Scrum teams. Built a Claude-powered Delivery Management Tools suite of 10 live modules, earning FICO's AI Ace Award.

Led an Agile Release Train of multiple teams across two time zones, facilitating PI Planning and Scrum of Scrums. Implemented continuous-improvement practices that increased team velocity by 20% and reduced defects by 15%.

Owned end-to-end Scrum process for multiple projects, achieving a 30% improvement in customer satisfaction through backlog prioritization with Product Owners. Led Guidewire ClaimCenter demonstrations and defined solution architecture for conversational AI and image-processing capabilities.

Planned and led an 8-week inception workshop for a Guidewire ClaimCenter implementation for a Canadian auto insurer. Elicited and validated client requirements, coordinated a team of business analysts and QA engineers, and delivered end-user training.

Processed premium and claims for proportional and non-proportional reinsurance contracts for a London-market broker, including Lloyd's syndicate (LORS) entries, renewal statistics, cover notes and addenda.

Post Graduate Diploma in Risk Management from the Institute of Insurance and Risk Management, Hyderabad, completed in 2011.

Bachelor of Commerce degree from the University of Delhi, completed in 2010.