kapil sharma
@kapilsharma5
I lead enterprise IT infrastructure, cloud transformation, and cybersecurity operations across global organizations.
IndiaWhat I'm looking for
I'm leading cybersecurity infrastructure, Microsoft 365 licensing, and IT systems lifecycle for American Medical Staffing, a US-based healthcare staffing organization supporting 500+ employees. I manage Exchange Online, Azure Active Directory, Intune, IT audits, risk assessments, penetration testing, and Zoho Desk operations.
At AMH Services, I directed Service Desk, NOC, and Cloud teams, improved SLA compliance by 35%, achieved ISO 9001 and ISO 27001 certifications within 12 months, and delivered a new 400+ employee site in 100 days without business disruption. I also led Azure migration, disaster recovery, monitoring, and vendor optimization initiatives that improved uptime and reduced costs.
Previously at Amdocs, I scaled global IT infrastructure from 300 to 2,200+ employees across the US, UK, Dubai, and the Philippines while maintaining audit compliance. Across 17+ years, I've focused on practical delivery, resilient operations, and secure growth.
Experience
Work history, roles, and key accomplishments
IT Systems Senior Manager
American Medical Staffing
Nov 2025 - Present (9 months)
Lead cybersecurity infrastructure, Microsoft 365 licensing, and IT systems lifecycle for a US-based healthcare staffing organization with 500+ employees. Administer Microsoft Exchange Online, Azure Active Directory, and the M365 environment, and manage cybersecurity policies and audits.
IT Infrastructure Manager
AMH Services Pvt Ltd
Aug 2022 - Oct 2025 (3 years 2 months)
Directed IT Service Desk, Network Operations Center, and Cloud teams across a 400+ employee organization, improving SLA compliance by 35%. Led ISO 9001 and ISO 27001 certification initiatives and deployed complete IT infrastructure for a new site within 100 days.
Scaled IT infrastructure from 300 to 2,200+ employees while maintaining 100% compliance with IT audit standards across all global sites. Led a zero-escalation migration of 160+ users from Windows 7 to Windows 10 and established a new IT site in Manila, Philippines.
Senior Technical Support Officer
Convergys India Services Pvt. Ltd.
Jun 2007 - Jun 2010 (3 years)
Delivered high-level technical support to enterprise Microsoft customers, resolving complex network and system performance issues. Implemented a new ticketing system, increasing issue resolution rates by 30% and improving service-request tracking.
Education
Degrees, certifications, and relevant coursework
Sikkim Manipal University
Bachelor of Science, Computer Science
Bachelor of Science in Computer Science from Sikkim Manipal University, Hisar, completed in 2007.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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