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Kapil Fabwani

@kapilfabwani

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Dynamic Professional with 3 year of Experience . Skilled in Excel, Power BI & AI Tools.

India

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What I'm looking for

To work in a professional environment where I can be an asset for the organization and simultaneously I get opportunities to improve my skills and focus on my overall growth

I am a passionate professional with a Bachelor of Commerce in Computer Applications, currently working as a Sales Coordinator at Satguru Travels. My role involves client reacquisition and training development, where I effectively arrange meetings with marketing and branch managers to enhance our strategies. I am committed to improving my skills and contributing to the overall growth of the organization.

Previously, I worked at Amazon as a Customer Abusive Prevention Associate, where I analyzed customer profiles to determine eligibility for concessions. My experience also includes a role at Tech Mahindra as a Customer Support Associate, where I handled inbound calls and resolved customer issues efficiently. I pride myself on my ability to communicate effectively and work collaboratively with teams to achieve common goals.

Experience

Work history, roles, and key accomplishments

Current

Sales Co-Ordinator

Current

Satguru Travels

Apr 2025 - Present (5 months)

Arranged and tracked sales using BI tools and Excel, creating clear PowerPoint presentations for management. Conducted trainings and developed strategies for marketing, branch, and regional managers.

BI Tools Microsoft Excel PowerPoint CRM Training Development Strategy Development Data Reporting

Customer Abusive Prevention Associate

Amazon

Jul 2023 - Apr 2025 (1 year 9 months)

Analyzed customer profiles in the backend system to determine eligibility for concessions based on established guidelines. Focused on preventing customer abuse by meticulously reviewing account histories and interactions.

Backend Systems Fraud Prevention Customer Service Data Entry

Customer Support Associate

Tech Mahindra

Apr 2022 - Mar 2023 (11 months)

Handled inbound calls from Flipkart customers, efficiently identifying and resolving their issues to ensure high satisfaction. Maintained detailed records of customer interactions and solutions.

Customer Support Inbound Customer Satisfaction Communication Problem Solving Data Management

Education

Degrees, certifications, and relevant coursework

Raja Shankar Shah University

Bachelor of Commerce with Computer Application, Commerce with Computer Application

2020 - 2023

Completed a Bachelor of Commerce with a focus on Computer Applications. This program provided a strong foundation in both business principles and essential computer skills.

Mission English Higher Secondary School

Higher Secondary Education, General Studies

2019 - 2020

Completed Higher Secondary Education at Mission English Higher Secondary School. This stage of education built foundational knowledge across various subjects.