At Sales Business Compliance, I serve as Lead Process Owner, standardizing and optimizing processes across business functions. I led UAT planning and execution for Salesforce, SAP, DocuSign, and Doxis initiatives, and developed forms and workflows for Sales, After-Sales, and Procurement.
At Al Futtaim Motors TOYOTA, I developed SOPs with TMC and improved customer journeys through Kaizen. My work included the NPS Best in Town project and improvements to NPS, invoicing times, and customer service processes.
