Open to opportunities

Mohamed Raafat

@mohamedraafat1

Message

Area manager with 23+ years in operations, customer service, and project management—ready to lead execution.

United Arab Emirates

Message

What I'm looking for

I’m seeking an executive role where I can leverage 23+ years in operations, customer service, and project management to improve performance, expand service networks, and drive budget discipline, KPI compliance, and long-term contributions.

I’m an Area Manager with over 23 years of experience in operations, customer service, and project management, driving performance across service centers in Dubai and the Northern Emirates. I combine hands-on operational oversight with business and process development—expanding networks through feasibility studies, market scanning, and disciplined execution through to commissioning.

I’m accountable for site KPIs and compliance, budget planning, vendor and supplier negotiations, tender bidders’ evaluation, and incident investigation and reporting. In prior roles, I managed daily vehicle testing and registration operations, supervised administrative workflows, supported fleet customer growth, and ensured smooth coordination between operational teams, IT systems, and external authorities.

Experience

Work history, roles, and key accomplishments

Area Manager

Emirates General Petroleum Cooperation (Emarat)

Oct 2016 - Apr 2026 (9 years 6 months)

Manage operations across service centers in Dubai and the Northern Emirates, ensuring customer satisfaction and compliance with RTA KPIs. Lead business and process development including feasibility studies, project coordination, and post-commissioning KPI monitoring.

Operations Management Customer Service Service Center Operations Process Development Business Development Facilities Management Mobile Inspection Units feasibility studies Market Research Project Management KPIs Budget Planning Financial Reporting

Senior Administrator

Emirates General Petroleum Cooperation (Emarat)

Mar 2007 - Apr 2014 (7 years 1 month)

Supervised and administered service locations, including administrative coordination, customer/fleet visits, performance reporting, and centralized inspection system site management. Managed payments and IT coordination, and supported procurement, tender inputs, purchase orders, inventory, and supplier invoicing.

Service Location Administration Contract Management performance reporting Central Inspection System (CIS) Site Management Payments Processing Cash Variance Checking IT coordination Procurement Support Inventory Management Emergency Issue Handling

Site Manager

Emirates General Petroleum Cooperation (Emarat)

Apr 2004 - Mar 2007 (2 years 11 months)

Managed daily vehicle testing and registration operations to ensure smooth, compliant site workflow and operational efficiency. Coordinated with internal maintenance and external vendors, served as the primary point of contact with Dubai Police, and supported achievement of sales targets.

Vehicle Testing And Registration Operations Compliance Management Stakeholder Coordination (Dubai Police)Vendor coordination Maintenance Coordination Safety And Readiness Oversight Sales Performance Management Time Management