Gaurav Bahri

I've improved customer service operations at Moalajah FZC, identifying nearly AED 12M in cost savings through IT infrastructure optimization, automation, and manpower efficiency mapping.

At Smart Union Commercial Brokerage, I implemented process excellence and CRM practices, trained 200+ employees, migrated more than 1.3 million records to a bespoke CRM, and delivered AED 350K in annual operational savings through server migration.

My work spans recruitment digitization at Youbook FZ, global accounts receivable at Cipriani Group, and client services for international research clients including Kantar at NSMX Services. I've managed client portfolios, improved workflows through CRM, and developed opportunities for retention, upselling, and revenue growth.

Earlier, I built training and business development programs at Triamb Training Solutions and led healthcare process transitions and call center operations for General Electric and Genpact. I bring experience in process audits, SOPs, compliance, team leadership, training, and cross-functional operational improvement.