Looking for a job

Samah HARMOUCHE

@samahharmouche

Message

I lead technical services and customer adoption for enterprise SaaS platforms.

Morocco

Message

What I'm looking for

I'm looking to lead technical product delivery and customer adoption, partnering with cross-functional teams to turn customer and business needs into scalable SaaS solutions and continuous product improvements.

At Dengage, I lead Technical Services for enterprise customers adopting a Customer Data & Marketing Platform, connecting customer needs with Product, Engineering, Integration, Mobile, Database, and Deliverability teams. I manage onboarding, implementations, integrations, escalations, and adoption across customer data management, marketing automation, and digital engagement.

Previously at ATOS and Capgemini, I translated business requirements into product improvements, led Agile delivery for enterprise web applications, and supported Salesforce, Java, Spring Boot, and Angular solutions. I bring eight years of experience improving processes, guiding cross-functional teams, and delivering reliable customer-facing technology.

Experience

Work history, roles, and key accomplishments

Current

Technical Services Team Leader

Current

Dengage

Jun 2024 - Present (2 years 3 months)

Led the Technical Services function, managing teams supporting enterprise customers and driving adoption of a Customer Data & Marketing Platform (CDMP). Served as primary point of contact between customers and cross-functional teams, managed escalations, and led onboarding and adoption initiatives.

CDMP Marketing Automation SQL APIs Mobile and Web SDKs Email and SMS Deliverability Jira Confluence Agile Scrum

Functional Consultant

Atos

Jun 2022 - May 2024 (1 year 11 months)

Collaborated with business stakeholders to gather, analyze, and prioritize requirements, translating business objectives into scalable product and solution enhancements. Produced user stories, functional specifications, and coordinated UAT, while configuring Salesforce solutions for customer engagement, CPQ, and order management.

Salesforce Vlocity CPQ Order Management SQL Agile Scrum Jira Confluence

Software Engineering Lead

Capgemini - Europcar

Jan 2020 - May 2022 (2 years 4 months)

Coordinated cross-functional teams to deliver and maintain enterprise web applications in an Agile setting. Facilitated Scrum ceremonies, monitored project progress, and supervised code quality and testing practices.

Java Spring Boot Angular Jenkins Junit SonarQube Agile Scrum Jira Trello

Software Engineering

Capgemini - Shared Services

Mar 2018 - Dec 2020 (2 years 9 months)

Collaborated with business and technical teams to develop and enhance web applications. Engaged in requirements analysis, API development, and quality assurance efforts within Agile teams.

Java EE Angular REST APIs Selenium Cucumber Agile