At Capgemini, I coordinate service delivery for an appliance client, tracking service commitments and working across run, development, and support teams.
I also facilitate project committees, report to leadership, manage risks, and prioritize critical incidents while improving maintenance and delivery processes.
For Capgemini’s telecom client, I led CRM maintenance and support activities, coordinated technical teams, and followed incidents through post-production validation. I also set up dashboards in Confluence and carried out root cause analysis.
Earlier, as a CRM Siebel Consultant at Capgemini for an electricity client, I analyzed business needs, developed Siebel enhancements, and contributed to technical design, testing, and SQL/PL-SQL optimization.
