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Fayssal Chadili

@fayssalchadili

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I secure delivery of critical IT services across telecom, billing, cloud, and production operations.

Morocco

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What I'm looking for

I'm looking for Delivery Manager, Service Delivery Manager, RUN/MCO, Incident Manager, or IT Project Manager missions where I can secure critical services, align business and technical teams, manage service commitments, and drive measurable operational improvement.

I secure critical IT service delivery across telecom and production environments, most recently leading major incidents and coordinating a 15-person L3 support team at Transatel, part of NTT.

At Sofrecom, part of Orange, I managed delivery for a critical billing solution used by 13 Orange subsidiaries, coordinating migrations, cloud services, suppliers, contracts, releases, and business stakeholders.

I've built my delivery and service-management practice through roles at Opencode Systems, Astellia/EXFO, Sisteer, Tekelec/Oracle, and Inwi. I connect business needs with DEV, OPS, NOC, SOC, R&D, and suppliers using ITIL, Agile, SLA/KPI governance, incident management, and continuous improvement.

Experience

Work history, roles, and key accomplishments

Incident Manager / Coordinateur ITIL

Transatel - Groupe NTT

Jan 2023 - Dec 2026 (3 years 11 months)

Pilote opérationnel d'une équipe de 15 ingénieurs support IT niveau 3, leadership sur les incidents critiques, animation des cellules de crise et mise en place des processus ITIL.

ITIL Incident Management Problem Management Change Management Major Incident Management SLA Jira Centreon ELK Rundeck Linux PostgreSQL JavaScript REST APIs SSH Tomcat OTA ESB API Gateway MySQL Swagger

Responsable Opérationnel de Services / Service Delivery Manager

Sofrecom - Groupe Orange

Jan 2020 - Dec 2023 (3 years 11 months)

Pilotage de la chaîne de facturation pour 13 filiales Orange, coordination des livraisons, gestion des anomalies, gouvernance delivery et gestion contractuelle avec l'éditeur et le fournisseur cloud.

ITIL Service Delivery Contract Management Supplier Management SAFe Scrum SLA Java Tomcat Oracle RedHat PostgreSQL Python REST APIs WSDL Business Objects

Business Requirement Analyst

Opencode Systems

Jan 2019 - Dec 2020 (1 year 11 months)

Cadrage des besoins clients, formalisation des change requests, coordination des équipes DEV et participation à l'intégration de nouveaux services.

BABOK Design Thinking DDD BDD UAT User Stories Change Management Linux MSSQL Oracle APIs BIツール

Technical Team Lead Customer Support Level 2

Astellia / EXFO

Jan 2017 - Dec 2019 (2 years 11 months)

Pilotage des incidents récurrents, animation des comités techniques clients, coordination des actions correctives avec les équipes internes et R&D, et amélioration de la qualité de service.

ITIL Incident Management Problem Management Knowledge Management SLA Linux Windows MSSQL Apache Tomcat Astellia Qlikview Sybase Business Objects

Coordinateur Opérations

Sisteer - MVNE/O

Jan 2013 - Dec 2016 (3 years 11 months)

Suivi de production, coordination des mises en production, animation d'une équipe support de 6 personnes, gestion des incidents et crises production.

ITIL Incident Management Change Management Release Management Linux Windows MSSQL Tomcat ESB API Gateway WSDL SoapUI Postman APIs JNLP Centreon

Customer Support Engineer Level 1 & 2

Tekelec / Oracle

Jan 2011 - Dec 2013 (2 years 11 months)

Analyse et résolution d'incidents sur plateformes critiques, coordination avec des équipes internationales pour les montées de version, animation de réunions clients.