Open to opportunities

Kaori Yarbrough

@kaoriyarbrough

Message

Enthusiastic tech support professional with strong customer service skills.

United States

Message

What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth in technical support.

I am an enthusiastic and customer-focused professional with entry-level experience in technical support. My background includes diagnosing and resolving technical issues while maintaining high levels of customer satisfaction. I pride myself on my strong communication and problem-solving skills, which enable me to provide effective support to clients.

In my recent role at Cleveland Metropolitan School District, I provided technical support for various school devices, ensuring proper functionality and user satisfaction. My experience as a Customer Service Representative at Epiphany Management Group further honed my ability to troubleshoot software and hardware issues, guiding users through solutions and ensuring a positive experience. I am ready to contribute to a team and support clients with a commitment to excellence.

Experience

Work history, roles, and key accomplishments

Current

Direct Support Professional

Current

ViaQuest Inc

Mar 2024 - Present (1 year 4 months)

Assisted individuals with disabilities in daily activities, including personal care, transportation, and household tasks, ensuring their comfort and safety. Developed and implemented individualized care plans, providing support tailored to each client's needs and goals.

Disability Support Personal Care Transportation Assistance Care Plan Development

Tech Support

Cleveland Metropolitan School District

Jun 2024 - Aug 2024 (2 months)

Provided technical support for school devices, including laptops, tablets, and interactive Clever Touches, ensuring proper functionality and user satisfaction. Conducted routine maintenance and updates on devices, including software updates, and data backups.

Technical Support Data Backup

Customer Service Rep Tier 1

Epiphany Management Group

Aug 2023 - Mar 2024 (7 months)

Provided technical support for EVV systems, troubleshooting software and hardware issues, guiding users, and resolving problems efficiently. Delivered high-quality customer service by addressing user inquiries, resolving issues related to EVV compliance and usage, and ensuring a positive customer experience.

Technical Support Technical Troubleshooting Customer Service

Pharmacy Delivery Driver

CVS

Mar 2020 - Jul 2023 (3 years 4 months)

Efficiently delivered medications and medical supplies to patients, ensuring timely and accurate delivery while adhering to safety and confidentiality protocols. Provided exceptional customer service by addressing patient inquiries, offering assistance, and maintaining a professional demeanor during deliveries.

Customer Service Confidentiality Logistics

Education

Degrees, certifications, and relevant coursework

East Community Learning Center

High School Diploma, Business Administration

Completed high school education with a focus on Business Administration. Developed foundational knowledge in business principles and administrative practices.