Open to opportunities

Francielle Nadolny

@franciellenadolny

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Customer success professional with 15+ years delivering exceptional client experiences.

Ireland

Message

What I'm looking for

I seek a client-focused role where I can drive exceptional customer outcomes, improve processes, and grow into data-informed customer success leadership.

I am a customer success professional with over 15 years of client-facing experience, proven at consistently exceeding expectations in dynamic, high-traffic environments. I combine strong communication, problem-solving and operational management skills to deliver reliable service and build lasting client relationships.

My background includes leading daily operations and a team of 15 at a busy Dublin venue, reducing service times through process and scheduling improvements, and contributing to high employee retention and customer satisfaction. I have also supported large-scale events, managed customer operations in fitness and call-center settings, and implemented service procedures and training.

Currently I contribute to Generative AI data annotation and quality initiatives while studying Data Analysis, and I bring multilingual fluency in Portuguese (native), English and Spanish to roles that require cross-cultural communication and rigorous attention to customer outcomes.

Experience

Work history, roles, and key accomplishments

Current

Generative AI Annotator

Current

Meta Covalen

Aug 2025 - Present (5 months)

Annotate and evaluate English-language data to support Generative AI and LLM development, improving data quality and informing model performance through pattern analysis and annotation standards.

Data Annotation Data Quality LLM & QA Research English Continuous Improvement

Customer Experience Operations Manager

Simon's Place

Jun 2018 - Dec 2023 (5 years 6 months)

Led daily operations for a high-traffic coffee shop, trained and supported a 15-person team, and reduced average service time through improved scheduling and resource allocation.

Customer Service Operations Management Scheduling Process Improvement Point of Sale Employee Retention Excel

Client Experience Specialist

Place Eventos

Jul 2017 - May 2018 (10 months)

Managed client relationships and sales for events, improving booking pipeline and executing 4–5 large-scale events monthly, driving repeat business and higher client satisfaction.

Client Relations Event Coordination Sales Pipeline Account Management Customer Satisfaction Spanish Portuguese

Customer Success Agent

Hama Pilates e Neopilates

Jun 2016 - Jun 2017 (1 year)

Optimized class schedules and membership plans, managed front desk operations for 30+ clients daily, and provided multi-channel support to improve client retention and satisfaction.

Customer Support Scheduling Membership Management Front Desk Operations Retention Problem Solving Portuguese

Call Center Representative

Radiotaxi Faixa Vermelha

Jun 2013 - May 2016 (2 years 11 months)

Handled customer inquiries, escalations, and complaint management, contributed to procedure manual creation, and supported campaign initiatives with consistent call handling.

Customer Service Escalation Management Training Complaint Handling Quality Assurance Portuguese