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Ishwar Singh

@ishwarsingh

Operations and customer success professional with 7+ years in fitness and SaaS. Cut churn 35% and scaled a business from 1 to 15 locations.

India

Message

What I'm looking for

A remote, full-time operations or customer success role where I own onboarding, retention, escalations and the processes behind them. Available to join immediately.

I'm an operations and customer success professional with 7+ years across fitness, wellness and SaaS, looking for a remote role.

Most recently I was Operations Manager (part-time) at QUVOR, a community-building SaaS platform, where I handled client escalations, cut customer onboarding time by 30% and ran 6 workstreams with a 10-developer team.

Before that I co-founded BACK2BASICS and built its operations from zero, scaling from 1 to 15 communities and growing monthly revenue from ₹22K to ₹4L. We cut paying-customer churn by 35% and held NPS at 70.

At FITTR I cut coach churn from 37% to 18% in three months and managed enterprise accounts for PepsiCo, LTI and Zerodha, fully remote. I started at Cult.fit, where I was promoted twice while managing 170+ coaches.

I work in HubSpot, Zoho CRM, Freshdesk, Metabase, SQL and Excel, and I build internal tools with AI. PGDM in Marketing & Finance; Google Data Analytics Specialization (Coursera).

Experience

Work history, roles, and key accomplishments

Operations Manager

QUVOR

Apr 2026 - Aug 2026 (4 months)

Ran operations for a community-building SaaS platform. Primary point of contact for client and product escalations. Cut customer time-to-onboard by 30% with standardised onboarding documentation. Built SOPs, escalation workflows and dashboards across 6 workstreams, and coordinated 10 developers and a 4-person core team.

Co-founder, Growth & Operations

BACK2BASICS

Apr 2023 - Mar 2026 (2 years 11 months)

Built operations from zero and scaled from 1 to 15 communities, growing MRR from ₹22K to ₹4L and members from 15 to 270+. Cut paying-customer churn by 35%; held NPS 70 and a 4.5/5 rating. Ran weekly and monthly P&L reviews, drafted vendor and partner agreements with SLAs, and hired 40+ coaches, managing 16 direct reports at eNPS 90.

Associate, Strategic Alliances

FITTR

Sep 2022 - Apr 2023 (7 months)

Managed enterprise accounts PepsiCo, LTI and Zerodha, coordinating onboarding and programme delivery for 5,000+ employees (₹22L revenue). Closed 8 partnerships including Healthians, Noise and Garmin (₹6L) and secured ₹3L sponsorship for Connect Fest. Drafted commercial agreements with SLAs. Worked fully remote.

Operations Manager

FITTR

Jun 2022 - Aug 2022 (2 months)

Ran operations supporting 206 coaches, including lead allocation and platform utilisation. Designed a structured dropout-feedback mechanism with weekly intervention calls that cut coach churn from 37% to 18% in three months. Built centralised performance dashboards in Metabase. Worked fully remote.

Senior Center Manager

Cult.fit

Feb 2021 - May 2022 (1 year 3 months)

Managed scheduling, performance and daily operations for 170+ coaches, including the period when centres were closed and classes ran online. Partnered with customer support to resolve escalations and maintain service quality standards.

Center Manager

Cult.fit

Feb 2020 - Feb 2021 (1 year)

Managed centre operations and audited newly launched and existing centres for SOP compliance. Oversaw coach scheduling and performance across formats. Designed and tracked operational scorecards in Metabase, reporting weekly to the Operations Head.