Kanhu Sahu
@kanhusahu
Customer-centric contact centre leader driving sales and operational excellence.
IndiaWhat I'm looking for
I am a contact centre and product professional with 4.5+ years' experience in the BFSI sector, leading large teams and delivering measurable business growth across personal loans and insurance. I have led teams of up to 120 agents, driven monthly business volumes (including personal loans and ULIPs), and launched process and digital initiatives that improved performance and reduced losses.
My strengths include training, hiring, retention, CRM/dialer/WFM proficiency, and cross-functional collaboration with credit and operations teams. I have received multiple awards for business growth and operational improvements and focus on combining compliance, customer satisfaction, and revenue generation through disciplined performance management.
Experience
Work history, roles, and key accomplishments
Deputy Manager (Ecommerce)
HDFC Life
Dec 2024 - Present (1 year 3 months)
Managed and led a team of 30 call centre agents to drive ULIP sales, achieving a business turnover of ₹2 crore and optimizing centre performance via process and training improvements.
Contact Centre Manager
L&T Finance Limited
Feb 2023 - Dec 2024 (1 year 10 months)
Managed 120 appointment centre agents, driving a 20% sales increase and overseeing operations, QA, workforce management and end-to-end digital file processing for a ₹100 crore monthly personal loan book.
Product Manager (Personal Loan)
ICICI Bank
Jul 2021 - Jan 2023 (1 year 6 months)
Led personal loan product roadmap and virtual channel sourcing, improved sales through recruitment, training and digital initiatives, and ensured regulatory telecalling compliance to drive business growth.
Education
Degrees, certifications, and relevant coursework
Manipal Academy of Higher Education
Post Graduate Diploma in Banking, Banking
2020 - 2021
Completed a Post Graduate Diploma in Banking (PGDB) focused on banking operations and product knowledge from Nov 2020 to Nov 2021.
Berhampur University
Bachelor of Science (Honors), Chemistry
2016 - 2019
Earned a B.Sc. (Honors) in Chemistry from May 2016 to Mar 2019, covering core chemistry subjects and laboratory work.
Availability
Location
IndiaAuthorized to work in
Job categories
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