Open to opportunities

Kaneisha McKelvey

@kaneishamckelvey

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Dedicated customer service professional with over 10 years of experience.

United States

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What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am a dedicated customer service professional with over 10 years of experience in delivering exceptional service and support across various industries. My track record includes efficiently resolving issues while maintaining a positive and professional demeanor. I excel at building strong relationships with clients and customers, understanding their needs, and providing tailored solutions to enhance their experience.

Throughout my career, I have been committed to continuous improvement and ensuring customer satisfaction. My experience ranges from working as a Customer Service Representative at Unlimited Auto Detail & Customs to being a TSA Screening Officer, where I provided frontline security while ensuring outstanding service. I also run my own business, MKELZ Printz, where I design and print custom apparel and other products, showcasing my entrepreneurial spirit and creativity.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Unlimited Auto Detail & Customs

Jan 2015 - Present (10 years 6 months)

Maintained filing systems, databases, and calendars while handling communications and scheduling. Provided support to staff and visitors, assisted with vehicle inspections, and managed the company website.

Database Management Calendar Management Communication Scheduling Customer Support Vehicle Inspection

Current

Artisan

Current

MKELZ Printz

Jan 2022 - Present (3 years 6 months)

Designed, printed, and pressed custom t-shirts and created handmade custom door hangers. Managed orders, arranged pickup times, and maintained organizational systems.

Graphic Design Custom Printing Order Management Time Management Attention To Detail Customer Service Product Design

Screening Officer

U.S. Department of the Transportation-TSA

Jan 2011 - Dec 2011 (11 months)

Provided frontline security and protection of travelers, airports, and airplanes by identifying dangerous objects in baggage and on passengers. Utilized diverse electronic detection and imaging equipment to prevent prohibited items from being transported onto aircraft.

Customer Service Crisis Management Baggage Screening

Cashier

Wal-Mart Super Center

Ensured outstanding customer service by providing a friendly environment and maintaining high standards. Accurately and efficiently processed transactions on registers and managed cash and media.

Customer Service Inventory Management Communication Merchandising Stocking Problem Solving

Education

Degrees, certifications, and relevant coursework

Phlebotomy Ink

Certificate & License, Phlebotomy

Completed a specialized program to obtain certification and licensure in phlebotomy. Acquired practical skills and theoretical knowledge essential for drawing blood and handling samples.

Lawson State Community College

Unfinished, Criminal Justice

Undertook studies in Criminal Justice, gaining foundational knowledge in legal principles, criminal behavior, and the justice system. Developed an understanding of law enforcement and judicial processes.

High School Equivalency

High School Equivalency Diploma, General Studies

Obtained a High School Equivalency Diploma, demonstrating foundational knowledge across various academic subjects. Prepared for further education and professional opportunities.