Open to opportunities

Michał Lipiec

@kanedgyy_

Message

Customer-focused dealer and digital-skills learner with IT and cybersecurity awareness.

United Kingdom

Message

What I'm looking for

I’m looking for a role where I can deliver excellent customer service while growing my digital and cybersecurity skills. I want a supportive, fast-paced team that values attention to detail, compliance, and continuous learning.

I’m a customer-focused casino Dealer and front-of-house team member, delivering professional service in fast-paced, high-pressure environments. I’ve ensured fair, efficient gameplay across multiple table games while maintaining calm focus during peak hours.

Alongside my customer service experience, I built practical digital capability through a Digital Skills course—developing IT fundamentals, cybersecurity awareness, online collaboration tools, and strong productivity skills with Microsoft Office, Google Workspace, and cloud solutions. I bring strong communication, problem-solving, attention to detail, and compliance mindset to every shift.

Experience

Work history, roles, and key accomplishments

Casino Dealer

Genting Casino

Jan 2024 - Jan 2025 (1 year)

Facilitated professional gameplay across multiple table games in a high-pressure, fast-paced environment. Ensured compliance with internal procedures and gaming regulations while providing excellent customer service.

Customer Service Attention To Detail Communication Problem Solving

Casino Dealer

Grosvenor Casino

May 2023 - Dec 2023 (7 months)

Managed live games with precision and maintained calm focus during peak hours. Supported customer engagement through problem resolution and consistently delivered attentive, friendly service.

Customer Engagement Customer Service Communication Team Collaboration

Front of House Team Member

Yates

Jul 2022 - Jan 2023 (6 months)

Delivered prompt, friendly front-of-house service at a busy bar/restaurant, handling transactions and table service. Contributed to smooth shift operations by supporting customers and coordinating effectively with the team.

Customer Service Team Collaboration Time Management Problem Solving

Education

Degrees, certifications, and relevant coursework

SCL (Digital Skills Level 2)

Digital Skills Level 2, Digital Skills

2025 -

Activities and societies: Course project (Remote/UK)

Built IT fundamentals and cybersecurity awareness, and applied digital literacy to practical business scenarios. Developed proficiency in Microsoft Office, Google Workspace, and cloud solutions through a course project.