Kanchan Pal

As a seasoned Senior Cloud Telephony Engineer, I have consistently demonstrated exceptional technical support and troubleshooting skills, earning me 2 Gem awards for outstanding performance in client escalations. With a strong background in leadership, communication, and technical expertise, I am well-equipped to drive innovation and excellence in client support.

In my current role at Acefone Software Private Limited, I have successfully resolved complex technical issues, collaborated with cross-functional teams, and ensured timely resolution of client escalations. My expertise in Genesys support, SQL knowledge, and cloud telephony systems has enabled me to provide in-depth troubleshooting and exceptional client satisfaction.

With a strong educational foundation in Computer Applications and a proven track record of driving sales initiatives and managing sales teams, I am confident in my ability to leverage my expertise in a dynamic organization that values innovation and excellence in client support.