Kamogelo Mkhari
@kamogelomkhari
Customer Service Advisor at Sutherland Global Services handling customer enquiries across phone, chat, and email.
South AfricaWhat I'm looking for
At Sutherland Global Services, I handle customer enquiries through phone, chat, and email, resolve issues, and manage cases through to resolution. I document interactions in CRM systems and escalate complex issues when needed.
At iContact, I processed customer orders and assisted with billing, account, product, and service enquiries. I also resolved complaints and maintained accurate customer records and documentation.
Experience
Work history, roles, and key accomplishments
Handles inbound customer enquiries via phone, chat and email, resolving issues and managing cases through to resolution. Documents interactions in CRM systems and meets quality, compliance and productivity targets.
Order Taker & Customer Service Representative
iContact
Nov 2023 - May 2025 (1 year 6 months)
Processed customer orders accurately and efficiently, assisting with billing, account, product and service enquiries. Resolved complaints with empathy and professionalism while maintaining accurate documentation.
Education
Degrees, certifications, and relevant coursework
Randfontein High School
Matric, General
Completed matriculation in 2021.
TEFL
120-hour TEFL Certificate, Teaching English as a Foreign Language
Holds a 120-hour TEFL certificate.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Salary expectations
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