Fiona uberewe

Managing client feedback, maintaining client and supplier relationships, consulting with VIP clients, and overseeing process and system management. Also responsible for agent training, recruitment, and retention.

Promoted and sold insurance products, conducted needs assessments, explained coverage, managed sales calls, and built customer relationships. Worked with the sales team to meet targets and recorded performance in CRM systems.

Acquired new clients, created sales plans, met revenue goals, upsold and cross-sold to existing customers, and managed customer relationships. Oversaw communications, marketing, and website content.

Delegated responsibilities, supervised business operations, resolved conflicts, monitored store activity, and analyzed processes. Established business objectives and generated reports for upper management.

Managed a team of representatives, resolved product or service problems, handled large volumes of incoming calls, and ensured proper customer service delivery.

Oversaw the customer service process, resolved product or service problems, managed large amounts of incoming calls, and worked with the customer service manager to ensure quality service.

Tested HIV patients and conducted research on other transmitted diseases.

Tested the quality of products.

Completed a Diploma in Cybersecurity Practicum, gaining practical skills in cybersecurity.

Pursued a Bachelor's degree in Hydrology, focusing on water resources and environmental science.

Completed Web Application Scanning training and became a Qualys Certified Specialist.

Completed NSE Certification Program, achieving NSE 1, NSE 2, and NSE 3 certifications.

Completed Customer Care Executives Training at Airtel Rwanda.

Completed Leadership Studies program at the US Embassy in Kigali, Rwanda.

Completed advanced level high school with a focus on Physics, Chemistry, Biology, and Entrepreneurship.