Open to opportunities

Kalpana Mishra

@kalpanamishra1

Customer care executive leveraging 6 months of experience to resolve inquiries, build client loyalty, and improve service.

India

Message

What I'm looking for

I’m looking for a customer care/customer support role where I can efficiently handle inquiries and complaints, maintain client loyalty, and use customer feedback to improve service quality and satisfaction.

I am a customer care executive with 6 months of experience at Square Ring Enterprises Pvt. Ltd., where I manage customer inquiries and complaints to ensure high satisfaction. I developed and maintained strong relationships with clients to foster loyalty, and I focus on resolving issues efficiently.

I analyze customer feedback to identify trends and improve the service offering, helping the team deliver a better customer experience. I also bring basic MS-Office and Internet Applications skills, with communication in Hindi and English.

Experience

Work history, roles, and key accomplishments

Customer Care Executive

Square Ring Enterprises Pvt. Ltd.

Handled customer inquiries and complaints for 6 months, resolving issues to maintain high satisfaction. Built client relationships and analyzed feedback to identify trends and improve service offerings.

Complaint Resolution Customer Satisfaction Client Relationship Management Customer Feedback Analysis Service Improvement MS Office