Looking for a job

Sidra Zafar

@sidrazafar1

Customer Care Executive at Porter [Digitide], handling service requests and helping reduce repeated inquiries by 60% at SCALE.TECH.

India

Message

At SCALE.TECH, I handled client communications and helped reduce repeated inquiries by 60% through clear responses to customer concerns. I also assisted with technical and account-related issues and escalated complex problems to internal teams.

As a Customer care Executive at Porter [Digitide], I handle customer queries, complaints, and service requests through calls, chats, and emails. I coordinate with operations, delivery partners, and technical teams, record interactions in CRM tools, and communicate in English and Hindi.

Experience

Work history, roles, and key accomplishments

Current

Customer Care Executive

Current

Porter

Aug 2025 - Present (1 year 1 month)

Handled customer queries, complaints, and service requests through calls, chats, and emails. Coordinated with operations and technical teams to resolve issues efficiently and achieved daily call targets.

Customer Support CRM Communication Skills Problem Solving English Hindi

Associate

Scale.Tech

Jan 2025 - Aug 2025 (7 months)

Handled inbound and outbound client communication, resolving queries and ensuring high customer satisfaction. Contributed to a 60% reduction in repeated inquiries and maintained performance metrics.

Communication Skills Customer Support Data Entry Excel Time Management Multitasking

Education

Degrees, certifications, and relevant coursework

Gitanjali Autonomous College

B.Com, Computer Application

Grade: 82%

Completed B.Com with Computer Application, blending commerce expertise with tech skills in accounting, finance, business tools, and hands-on computer applications.