Open to opportunities

Kally Fernandez

@kallyfernandez

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Sales and customer service professional with 9 years of experience.

United States

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What I'm looking for

I am seeking a role that values customer relationships and offers growth opportunities.

I am a dedicated sales and customer service professional with over 9 years of experience in various administrative roles, including inside sales and customer relations. My career has been marked by a proven track record of supporting revenue growth and fostering strong client relationships across diverse industries such as healthcare and retail. I am bilingual in English and Spanish, which allows me to connect with a broader range of clients and enhance customer satisfaction.

In my current role as an Inside Sales Representative at Rain for Rent, I have successfully assisted the sales force in achieving revenue goals by prequalifying leads and converting inbound sales leads into successful sales. My experience also includes managing patient communications as a Vein Specialist, where I coordinated with healthcare professionals to ensure optimal patient care. I am skilled in CRM management, lead generation, and providing tailored solutions to meet customer needs, which has consistently resulted in exceeding sales quotas.

Experience

Work history, roles, and key accomplishments

Current

Inside Sales Representative

Current

Rain for Rent

Jan 2023 - Present (2 years 5 months)

Assisted branch sales force in achieving revenue goals by prequalifying leads, generating quotes, and processing orders. Handled inbound sales leads and conducted outbound calls, maintaining strong customer relationships and supporting Outside Sales Representatives.

Sales Operations CRM Management Lead Generation Customer Relationship Management Order Processing Inbound Sales Outbound Sales Customer Service

Vein Specialist

Coastal Vascular and Vein

Feb 2021 - Jan 2023 (1 year 11 months)

Managed patient communications and appointments, processed insurance claims, and maintained medical records. Coordinated with healthcare professionals to ensure optimal patient care.

Pro Desk Account Manager

Home Depot

Feb 2021 - Mar 2021 (1 month)

Developed long-term relationships with industrial and commercial customers, processed orders, and provided tailored solutions based on customer needs.

Account Management Customer Service Order Processing Product Knowledge Relationship Building

Flooring Supervisor

Home Depot

Jan 2021 - Feb 2021 (1 month)

Trained and developed department associates while ensuring excellent customer service. Collaborated with management on merchandise trends.

Customer Service Merchandise Leadership

Kitchen Designer

Home Depot

Jan 2018 - Jan 2021 (2 years 11 months)

Designed and coordinated kitchen and bathroom projects, collaborating with multiple departments to ensure project success.

Project Coordination Customer Service Collaboration

Special Services Associate

Home Depot

Jan 2014 - Jan 2018 (4 years)

Supported customer service at the Service Desk, handling returns and payments while coordinating order fulfillment for online and delivery orders.

Customer Service Payment Processing Cross Training order fulfillment

Education

Degrees, certifications, and relevant coursework

College of Charleston

Bachelor of Arts, International Studies

2015 - 2019

Studied International Studies, focusing on global issues, cultural interactions, and international relations. Developed skills in critical thinking, research, and communication, preparing for a career in diverse fields.