Open to opportunities

Craig Rosenbalm

@craigrosenbalm

Message

Customer-focused sales and service professional delivering reliable operations and strong relationship management.

United States

Message

What I'm looking for

I seek a customer-focused role where I can apply sales, relationship management, and operational skills in a collaborative environment with growth opportunities.

I am a customer-focused sales and service professional with experience in inside sales, fielded inbound support, and client-facing delivery roles. I consistently prioritize customer satisfaction while handling payments, data entry, and administrative responsibilities.

My background spans healthcare specimen handling, project consulting, and high-volume delivery services, where I developed strong time management, organizational skills, and relationship management with clients and vendor partners.

I bring practical hands-on skills in account management, negotiation, software troubleshooting, and data integrity, and I seek opportunities where I can contribute dependable operational support and build positive client relationships.

Experience

Work history, roles, and key accomplishments

Current

Dasher (Delivery Driver)

Current

DoorDash

Jan 2023 - Present (3 years)

Delivered food and grocery orders, optimized routes using the DoorDash app to minimize delivery times, and maintained positive relationships with restaurant staff to ensure smooth pickups.

Time Management Customer Service Navigation Relationship Management & Efficiency

Sales Representative

Charter

Mar 2025 - Oct 2025 (7 months)

Fielded inbound customer calls to recommend appropriate home services (internet, TV, phone), processed payments and prepayments, and maintained accurate records to ensure high customer satisfaction.

Customer Service Sales Payment Processing Data Entry Communication Troubleshooting

Donor Center Specialist

Grifols

Oct 2021 - Jul 2023 (1 year 9 months)

Performed venipuncture and processed plasma samples, completed morning calibrations for screening stations, and built donor relationships to maintain safety and high satisfaction.

Phlebotomy Equipment Calibration Donor Relations Data Integrity & Compliance Attention To Detail

Project Consultant

BuildZoom

Mar 2021 - Jul 2021 (4 months)

Assisted clients in sourcing and connecting with contractors and architects for residential/commercial projects, maintained records, and managed relationships across multiple states to drive project satisfaction.

Contractor Relations Project Coordination Communication Records Management

Customer Service Rep

ROI Call Center Solutions

Oct 2020 - Jan 2021 (3 months)

Fielded inbound calls to resolve delivery issues, manage subscriptions, and maintain accurate records, improving overall customer experience through clear communication and problem resolution.

Customer Support Data Entry Typing Communication

Inside Sales Executive

Clearlink

Mar 2019 - Apr 2020 (1 year 1 month)

Handled inbound sales calls to match customers with home service options, processed payments and maintained organized records to achieve high satisfaction and accurate data integrity.

Inside Sales Payment Processing Customer Service Data Entry Negotiation Relationship Management