Open to opportunities

Kaleb Dos Santos

@kalebdossantos

Message

I resolve N2 support incidents and implement ITSM platforms across networks, monitoring, and infrastructure.

Brazil

Message

What I'm looking for

I'm looking for a support, ITSM, networks, infrastructure, or monitoring role where I can contribute my N2 experience, learn from the team, and continue evolving technically. I'm available immediately, including on-call shifts.

I've implemented and configured Ellevo Software's ticket-management platform for corporate clients, translating business rules into workflows, queues, forms, automations, and access profiles. I also handled escalated N2 incidents through log analysis, database queries, SLA follow-up, and documented diagnoses.

At RR64 Network Intelligence, I monitored servers, links, virtualized environments, and services for corporate clients and internet providers using Zabbix and Grafana. I investigated outages, prioritized incidents, coordinated escalations, and helped improve triggers and dashboards to reduce false alerts.

My background at MetroNetwork includes remote support for providers and end users across FTTH/GPON, PPPoE, optical signal, and equipment configuration. I also build practical integrations and automations with PHP, MySQL, REST APIs, webhooks, and n8n.

Experience

Work history, roles, and key accomplishments

Analista de Suporte Nível 2 e Implantação

Ellevo Software

Jan 2025 - Dec 2026 (1 year 11 months)

Implemented and configured a ticket management platform for corporate clients, including business rules, flows, queues, forms, automations, and access profiles. Provided Level 2 support, analyzing logs and database queries, and documented diagnoses for clients.