At ABA Centers of America, I provide strategic and operational leadership across healthcare and behavioral-service functions. I lead cross-functional projects from planning through implementation and oversee workforce scheduling, authorizations, compliance, and operational performance.
I identified treatment-plan and data discrepancies affecting completed-services performance and coordinated corrective actions that increased the metric from approximately 40% to 85%. I also develop executive dashboards, KPIs, and operational reports to surface trends, risks, and opportunities for improvement.
At Oak Street Health, I led daily operations for a high-volume primary care center and managed recruiting, onboarding, scheduling, coaching, and performance development for 30+ employees. I built tracking and scheduling workflows that improved accountability and helped the center achieve Gold-level performance in priority measures.
As a Behavioral Support Specialist, I collaborated with interdisciplinary teams to coordinate services, monitor outcomes, and support quality improvement. My Master of Science in Business Analytics from The Ohio State University supports my data-informed approach to operational decisions.
