At Harold Electricals (Décor & Lighting), I handle customer complaints across calls, email, Zoko, and WhatsApp while coordinating website orders and after-sales support.
I manage refunds and Google Sheets records, track delayed or disputed courier shipments, and raise complaints on courier websites. I also coordinate dispatch and packing teams and review daily Shopify orders.
I support customers through product installation and follow-ups, and train executives in customer management, data handling, and after-sales pitching.
Previously, at Regalo Kitchens (Interior & Furnishings), I resolved queries, handled calls, closed support tickets, and coordinated sales meetings. At Trade India, I handled customer complaints and followed up on tickets transferred to other departments.
