Open to opportunities

Ariana Ruotolo

@arianaruotolo

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Adaptable administrative professional aspiring to excel in IT support.

United States

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What I'm looking for

I seek a role that fosters growth in IT support, values collaboration, and encourages continuous learning.

As an adaptable Administrative Professional with over four years of experience, I have honed my skills in customer service, ERP systems, and warehouse coordination. My proven ability to support business operations and manage inventory systems has allowed me to foster positive client relationships across various departments. I am skilled in cloud-based platforms and internal order systems, and I am eager to expand my expertise into IT support and system administration roles.

In my most recent position as a Customer Service & Sales Associate at Sellers Publishing Inc, I processed incoming orders and maintained records using Outlook and ERP software. I managed inventory accuracy and resolved discrepancies, ensuring timely and accurate order fulfillment. My experience as a Warehouse Team Lead further solidified my leadership skills, where I supervised shipping operations and trained new employees on internal systems. I am committed to delivering high-quality support and continuously improving processes to enhance operational efficiency.

Experience

Work history, roles, and key accomplishments

Customer Service & Sales Associate

Sellers Publishing Inc

Jun 2023 - Apr 2025 (1 year 10 months)

Processed incoming orders and maintained meticulous records using Outlook and Acumatica ERP software, ensuring data accuracy. Managed inventory levels and resolved discrepancies through precise adjustments in Card Manager, collaborating with the distribution team for timely order fulfillment. Provided high-quality phone and email support, maintaining strong client satisfaction, and handled invoice

Outlook)Acumatica Card Manager Inventory Management Order Management Customer Service Data Quality Cross Functional Communication

Warehouse Team Lead

Sellers Publishing Inc

Nov 2020 - Jul 2023 (2 years 8 months)

Supervised daily shipping operations, including order picking, packing, and scheduling, ensuring efficient workflow. Trained and mentored new employees on internal systems and shipping protocols, fostering team development. Utilized UPS and FedEx platforms for shipment creation and logistics tracking, while operating warehouse equipment and maintaining accurate inventory documentation.

Order picking Scheduling Employee Development Shipment Tracking

Bartender / Server

Otto’s Pizzeria Kitchen

Aug 2018 - Nov 2019 (1 year 3 months)

Provided excellent customer service while efficiently managing orders and bar operations, ensuring a positive dining experience. Boosted nightly sales through effective product knowledge and strategic upselling techniques. Maintained a clean and compliant environment, consistently adhering to health and safety standards.

Customer Service Order Management Bar Operations Sales Product Knowledge Upselling Compliance Problem Solving Teamwork

Waitress / Hostess / Expeditor

Uno Pizzeria & Grill

Mar 2017 - Aug 2018 (1 year 5 months)

Supported daily restaurant functions, including guest service and kitchen coordination, ensuring smooth operations. Promptly resolved customer issues to enhance satisfaction and overall dining experience. Efficiently handled cash register operations and payment processing.