Kaitlyn Wade
@kaitlynwade
I build resilient, audit-ready operations through access governance, incident management, and controls.
United StatesWhat I'm looking for
At J.P. Morgan Chase, I build and operate controls for Business Resiliency, from access-governance workflows and PII checks to quality reviews of resiliency plans. I translate Risk, Compliance, and Technology requirements into governed SOPs, monitoring, and remediation work that strengthens audit readiness.
I've led change and outage governance, contingency planning, incident bridges, and executive communications to protect service and control posture. My background also includes safeguarding sensitive financial information and managing high-volume mortgage pipelines with disciplined documentation and risk escalation.
Experience
Work history, roles, and key accomplishments
Design and execute access-governance workflows, perform quality reviews of Business Resiliency plans, and own recurring access, entitlement, and PII control checks. Serve as access SME, publish governed SOPs, and partner with Risk, Compliance, and Technology to translate control requirements into operational processes.
Technology Workload Coordinator & Incident Manager
Apr 2023 - May 2024 (1 year 1 month)
Triaged and routed tech-incident and access-related tickets, led incident bridges during surge periods, and delivered daily operational communications to leadership. Documented end-to-end incident actions, audited documentation for quality, and coached incident managers on best practices.
Executive Team Coordinator
SRB Capital
Mar 2022 - Mar 2023 (1 year)
Handled sensitive financial and payroll information under strict confidentiality controls, centralized documentation, and standardized workflows. Advised business owners on documentation requirements and managed sensitive matters with discretion.
Managed high-volume end-to-end mortgage pipelines (Conventional, FHA, VA, USDA, HELOC), maintaining audit-ready files aligned to policy and regulatory compliance. Collected and verified sensitive borrower documentation, coordinated with underwriting and closing teams, and escalated risks proactively.
Education
Degrees, certifications, and relevant coursework
Scrum Alliance
Certified ScrumMaster, Scrum
Certified ScrumMaster certification obtained in 2026.
Project Management Institute
Project Management Foundations Certificate, Project Management
Project Management Foundations Certificate obtained in 2025.
Amazon Web Services
AWS Certified Cloud Practitioner, Cloud Computing
AWS Certified Cloud Practitioner certification obtained in 2023.
Franklin University
Bachelor of Science, Business Administration
Bachelor of Science in Business Administration from Franklin University, completed in 2013.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
Skills
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