At CITIBANK, I perform evidence-based Pass/Fail control testing on small-business lending files, documenting control failures and escalating issues that need corrective action. I apply banking policies and Regulation B, ECOA, and FCRA requirements in quality reviews.
I identified a reporting flaw that generated 100–150 unnecessary quality-control reviews daily. I investigated the root cause, worked with the appropriate teams to correct it, confirmed the results, and helped eliminate a three-month backlog.
I also supported formal internal audit remediation by documenting findings, coordinating corrective actions, and reviewing evidence to verify deficiencies were resolved. Earlier at CITI MORTGAGE, I wrote procedures and training materials, and became the subject-matter expert on a foreclosure-timeline and compensatory-fee reconciliation process.
