Angelete May
@angeletemay
IT governance and controls leader with 20+ years improving audit readiness, access controls, and KPI-driven operations.
United StatesWhat I'm looking for
I’m a governance professional with 20+ years of experience strengthening enterprise intake, operational controls, and audit readiness across complex cloud and on-premise environments. I’m known for building structured governance rhythms, enforcing demand quality, and turning operational data into executive-ready KPI insights.
In my role as IT Controls & Compliance Manager, I directed enterprise access governance by instituting quarterly stakeholder access reviews and strengthening account certification processes. I led audit readiness and evidence coordination for NIST CSF 2.0, SOC2, SOX, and ISO‑aligned control engagements, partnering with Security, Engineering, and business leadership to close control gaps and improve compliance posture.
Earlier, as IT Operations Manager, Corporate Cloud Services, I implemented automation initiatives across server remediation workflows—eliminating 80+ recurring operational tasks and reducing CRM support case volume by 120+ incidents. I also led daily operational governance through morning scrum calls and applied ITIL Incident Management practices to coordinate structured outage response.
I continue to bring Lean-informed process optimization, ITIL-aligned operational workflows, and AI-enabled governance support to every engagement—so teams gain predictability, reduce rework, and execute with clear decision rights.
Experience
Work history, roles, and key accomplishments
Directed enterprise access governance with quarterly stakeholder access reviews and strengthened account certification processes. Led audit readiness and evidence coordination for NIST CSF 2.0, SOC 2, SOX, and ISO-aligned control engagements.
Implemented automation initiatives across server remediation workflows, reducing recurring operational tasks and support case volume. Owned operational governance and audit preparation for NIST CSF 2.0, SOC 2, and SOX across cloud services infrastructure.
Led hosting frontline operations for enterprise cloud environments, including outage response, escalations, and cross-team incident coordination. Ran CAB governance meetings with structured intake, readiness checks, and documented approval cycles for enterprise cloud changes.
Supported enterprise hosting infrastructure by administering identity access controls, MFA, and VDI environments. Administered AWS IAM and performed Tier 1 through Tier 3 support, including server remediation, system restoration, and infrastructure migrations for business continuity.
Supported enterprise endpoint compliance and patching across 325K+ systems to maintain audit-ready operational governance. Coordinated remediation workflows using SCCM and PSTools and partnered cross-functionally to maintain compliance posture and reduce operational risk.
Worked as a Service Support Representative at IBM.
Senior Communications Manager
SBC
Jan 2000 - Jan 2005 (5 years)
Worked as a Senior Communications Manager at SBC.
Education
Degrees, certifications, and relevant coursework
University of Phoenix
Master of Business Administration, Technology Management
Earned a Master of Business Administration in Technology Management at the University of Phoenix.
Alabama State University
Bachelor of Science, Computer Information Systems
Earned a Bachelor of Science in Computer Information Systems from Alabama State University.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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